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Job post: Customer Relationship Advisors FTC until 31 January 2021 (a range of posts available full time and part time)

A businessman wearing a suit talking to a Nottingham College staff member at an employer event with people in the background

Job information

Job reference: NOTT99827

  • Employment type: Contract - Full Time, Contract - Part Time
  • Salary: £17,461 - £19,800 per annum (pro rata for part time)
  • Published date: 30/07/2020 16:00
  • Application deadline: 13/08/2020 16:00

Job benefits

  • Access to the Local Government Pension Scheme
  • Kia Car Scheme
  • Annual Travel Passes Scheme
  • Cycle to Work Scheme
  • Access to Additional Annual Leave
  • Discounts
  • Access to NUS/TOTUM Discount
  • Employee Assistance Helpline

Job Locations

  • The Lace Market, Nottingham, NG1 1NG
  • 664 Nuthall Road, Basford, Nottingham, NG8 6AQ
  • 111 Canal Street, Nottingham, NG1 7HB
  • Pelham Avenue, Nottingham, NG5 1AL
  • Chaucer Street, Nottingham, NG1 5LP
  • Jesse Boot Avenue, Science Park, University Boulevard, Nottingham, NG7 2RU
  • London Road, Nottingham, NG2 3DX
  • Maid Marian Way, Nottingham, NG1 6AB

How to apply for this job post

You can apply for this job post through our application portal using the button below. If you have any questions or queries regarding this role, please contact our recruitment team.

Application guidance Apply for this job role

Nottingham College is one of the largest further education colleges in the country creating opportunities for employment and progression to higher education for the people of Nottingham and Nottinghamshire; raising their prosperity and that of the local economy.

As we continue to revolutionise the customer journey we are seeking highly motivated and forward thinking individuals to help us achieve our ambitions.

Are you looking for varied, challenging role which will provide you with the opportunity to develop your skills and experience whilst helping shape the service in the future? Do you want to work as part of a well-established and forward thinking team? Do you thrive on working proactively to find solutions? Are you passionate about customer service and have the ability to work with a diverse range of customers both face to face and over the phone?

Do you have experience in the following?

You should have a confident outgoing personality, who will provide an excellent first contact resolution service across the whole student journey, including reception, admissions, enrolment, information provision via various communication channels including call centre, and email enquiries, student finance and other services required to give students the best possible experience throughout the student lifecycle at Nottingham College.

You will be expected to work in an agile working environment, across all areas of the department and at any of our 8 campuses and at times this may involve working remotely, where you will provide personalised support throughout the student journey.

You will utilise your excellent administration skills whilst working collaboratively with a range of other professional services and curriculum colleagues across the college to ensure the service provided is outstanding and meets the needs of all of its diverse customers.

The post will be shortlisted against the essential and desirable criteria at application stage from the person specification. Please ensure that you have a look at this specification attached to the Role Profile and complete your application directly from this, as these specifications are an integral part of the selection process.

For further details on this post which the job description and person specification cannot answer for you, please contact Helen Bird (Head of Customer Operations), Shannel Miranda or Tina Reddish- Customer Operations Managers on 0115 9 100 100.

The closing date is 13th August 2020 at 4pm

Interviews/assessment date Monday 17th August 2020

Nottingham College is committed to safeguarding and promoting the wellbeing of our students and expects all staff and volunteers to share this commitment. Background checks including employer references and an enhanced DBS check will be required for this role.

Supporting documents