Apprentice Partnership Co-Ordinator

Outcome Expected:

• To grow the clinics' revenue in 2 ways

Firstly and primarily, the candidate who fills the position will be expected to implement our Marketing Plan and carry out our Follow-up system with potential clients considering trusting us with their health. This latter Follow-up system will primarily include speaking to sceptical potential clients on the phone and assisting them in overcoming this scepticism.

Duties will include:

• Be able to hold lengthy conversations with potential Clients on the phone or SMS, assisting them in overcoming all of the barriers to proceeding with booking an appointment in a committed frame of mind
• Be thorough and persistent in the follow-up of leads to ensure that potential Clients convert to a plan of care
• Be thorough in the reactivation of past Clients, including drop-offs
• Handle price objections
• Ensuring that patients who request appointments are scheduled correctly
• Provide a wow experience to Clients, ensuring they look forward to returning and want to tell their friends and family about it
• Organise both clinicians’ schedules and recommended treatment plans to maximise efficiency and revenue for the clinic
• Communicate with clients before, during, and after their treatment plan to ensure they are fully satisfied with all aspects of their care
• Communicate the value of our services on the phone and be able to explain how what we do is worth the cost
• Ensure that all invoices are raised correctly, and payments received and recorded following best practice
• Actively develop and record the systems you utilise in your tasks to ensure continuity when these tasks are performed by another member of the team
• Completion of routine admin tasks as requested

Measurable Outcomes:

• Conversion of Leads over all of 65% minimum
• Conversion from incoming warm enquiries of greater than 90%
• Rescheduling of 80% + of potential drop-offs within 30 days
• Utilisation rate of the clinic as a whole is 80%+
• Completion of daily tasks on time in an efficient manner

Our Core Values.

Our Core Values are the values that the company always wants to deliver.

• Person First...Patient Second
• Respect Everyone
• Be Memorable
• We Always Want to Be The Best We Can Be

Our Purpose Statement

“To help people live their best lives by keeping them Active and Mobile in a holistic way that recognises them as a person first, and a patient second.”

This “Purpose Statement” and “Core Values” are the company's and, by extension, anyone working for the company's public declaration of why and how we do what we do.