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Apprentice Receptionist in a Medical Practice - Customer Service Practioner level 2


Job description

Vale Medical Group (Long Clawson Medical Practice and Stackyard and Woolsthorpe Surgery) is looking to recruit a positive and adaptable person to join our busy Reception/Admin Team.

During this apprenticeship, you will be fully trained to be able to receive, assist and direct patients and visitors in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, without breaching any confidentiality guidelines.

To apply for this role, you will need to be a good communicator, in person and on the phone, projecting a positive and friendly image to patients and other visitors. Along with Reception duties, you will provide general administration assistance to the practice team.

Duties within the role will include:

  • Answer telephone calls coming into Reception
  • Process appointment requests
  • Deal with visit requests
  • Receiving patients consulting with members of Practice team and allocate them to the appropriate clinical list
  • Ensure building security
  • Opening and sorting mail
  • Faxing, filing and photocopying
  • Registration of new patients
  • Process patient change of address
  • Process repeat prescription requests (in accordance with Practice guidelines)
  • Scanning medical records into patient notes and sending tasks to GP
  • Laminating and designing displays for the waiting room
  • Keeping reception clean and tidy
  • To adhere to practice policies and procedures
  • Any other ad-hoc admin duties as required

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 01/11/2020

Possible start date: 02/11/2020

Skills required

The post holder will be able to demonstrate a good general knowledge of ICT packages and demonstrate a good level of spoken and written literacy and will have the ability to use own judgement and common sense.

Qualifications required

A*-C or 9-4 in maths and English at GCSE or equivalent

The employer has stated that the applicant must be able to drive with access to their own vehicle. The reason is the practice is very rural and there is no public transport between our three sites and the apprentice would need to work at all three sites . The concern is if they have to move half way through the day they may not be able to do so if they don't have transport.

Candidate requirements

Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation.

Please note if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early.

This apprenticeship is work based learning therefore most of the time you will be working at the employer’s address.

Training provided

Intermediate Apprenticeship in Customer Service Practioner Level 2 – 15 months.

This apprenticeship is all delivered in the workplace however you will be given 20% of your paid hours off the job training to work on your apprenticeship training and portfolio building

Future progression

There is potential opportunity for a permanent role within the practice following successful completion of the apprenticeship.

25 days holiday per year plus Bank Holidays and free parking.

Additional questions for candidates

During the application process you will be asked the following additional question(s) below. To prepare yourself, have a think about how you might answer them.

First question
Please state what personal qualities and/or skills you feel you have that make you a good candidate for this apprenticeship

Second question
For the purposes of shortlisting your application against your commute from home address to the employers premises please state whether or not you drive and have your own car or will be using public transport.

Employer information

Long Clawson medical practice is conveniently located in the centre of Long Clawson Village.

Address details:

Long Clawson Medical Practice
The Sands
Melton Mowbray
LE14 4PA

Map data is calculated from the available geolocation information.

Reference number VAC001658468
Working week Monday - Friday, full range of shifts between 8.00am – 6.30pm

(37.5 hours per week)

Expected duration 15 months
Apprenticeship level Intermediate
Related course Customer Service - Intermediate Apprenticeship (Level 2)
Salary £168.75 (Weekly)

Wage explained

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).