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Appren­tice Ser­vice Oper­a­tions Agent

Job description

Jigsaw 24 are looking for an enthusiastic Service Operations Agent to join their friendly and dynamic team based in Nottingham. Throughout this Apprenticeship, you will develop the knowledge and skills required to deal with user queries and resolve faults.

  • The Jigsaw24 Service Operations team excel in providing entry level support for hardware maintenance, Mobile Device Management and dynamic joiner and levers services to Jigsaw24’s customer base.
  • The team is an ideal starting point for your career in IT services, enabling you to learn Jigsaw24’s services and the technical skills that are needed to support them.
  • Jigsaw24 adopt a promote from within approach and your personal development and career options will be signposted and mapped against a comprehensive training and development plan.

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 03/10/2022

Possible start date: 07/10/2022

Skills required

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Team working
  • Passion for technology
  • Basic Microsoft Office Skills

Qualifications required

  • GCSE or equivalent English/ Maths A*-C/ 9-4 (Essential)

Training provided

  • Functional Skills level 2 in Maths / English if required.
  • Information Communications Technician Level 3 Standard
    https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0
  • Please click on the link above for more information regarding End Point Assessment.
  • Weekly day release to Nottingham College – The Hub.

Future progression

  • We’ll start you off on your IT career and ensure that you are trained, developed and positioned for continued success.
  • Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

Employer information

Having recently been awarded the CRN Reseller of The Year Award 2021 our business continues to grow from strength-to-strength as we add too and develop our product and service offerings for today’s market and our people are at the heart of everything we do.

Address details:

JIGSAW24 LIMITED
Resource House
Phoenix Business Park
Millennium Way E
Nottingham
NG8 6AR

Map data is calculated from the available geolocation information.

Reference number VAC1000071678
Working week Monday-Friday
09.00-17.30
Total hours per week: 35
Expected duration 18 Months
Apprenticeship level Advanced
Related course Information Communications Technician - Advanced Apprenticeship (Level 3)
Salary £13,500.00 (Annually)

Wage explained

Appren­tices are paid for their nor­mal work­ing hours and train­ing that’s part of their appren­tice­ship (usu­al­ly one day per week).