Skip to main content

It looks like you have JavaScript turned off

Pretty much everything should work. But you may find some components look slightly off as a result. You can find out what JavaScript is here. If you don't have JavaScript turned off, or if something doesn't work that you think should do, please email hidden; JavaScript is required.

Customer Service Administrator Apprenticeship

Job description

Working as part of the Customer Service department of our Number Plates Division, providing technical support for the full range of printing systems and software.

  • Communicate regularly and proactively with customers to keep them aware of progress on orders and to deal with any queries
  • Take and accurately process orders via phone or email taking a ‘right first time’ approach to the information that is provided and processed
  • Liaise with logistics providers and internal departments to ensure customer deadlines are met
  • Take orders via phone or email and process accurately on Sage
  • Consistently observe Sage and CRM processes to maintain customer and service information
  • Work effectively with other departments – accounts, production and despatch
  • Managing customer calls, emails and queries, from the first point of contact to the resolution
  • Creating, sending and following up on quotes for customers.
  • Ensuring all data is uploaded accurately onto the online system
  • Working alongside Account Managers to problem solve, escalating any queries as necessary
  • Communicating with customers, providing product guidance and answering purchase inquiries
  • Assist in all areas as and when required to ensure all areas are supported and cover is in place
  • Raising orders on the systems for direct shipments and ensuring GRN’s are complete

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 31/10/2024

Possible start date: 01/11/2024

Apply now
Employer website

Employer information

Since 1967 Tennants UK have offered reflective products and services to a range of sectors. Such as the automotive, highways and sign making industries. A leader in number plate solutions, we also provide highway equipment and road signs. Not to mention being the Master Distributor for a huge range of Oralite Reflective films & materials.

Address details:

TENNANTS UK LIMITED
Duke Street, New Basford
Nottingham
UK
NG7 7JN

Map data is calculated from the available geolocation information.

Reference number VAC1000278657
Working week Monday - Friday, 8.30am - 5.00pm with a 30 min lunch.
Total hours per week: 40
Expected duration 1 Year
Apprenticeship level Intermediate
Related course Customer Service Practitioner - Intermediate Apprenticeship (Level 2)
Salary £15,600 a year (Annually)

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Minimum Wage Rates