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Cus­tomer Ser­vice Advi­sor Apprentice

Job description

Do you want a dynamic and exciting career working for an automotive autocentre? Lindleys are offering a fantastic opportunity for an Apprentice Customer Service Technician join their busy workshop in Kirby in Ashfield. Learning how to provide industry leading services to customers.

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.

What will I be doing? The programme covers the technical and practical needs for today’s motor vehicle retail customer service industry. You will cover:

A Service Advisor will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required. A qualified apprentice will be able to:

• Be a confident first and last point of contact with customers

• Take customer bookings and scheduling services and repairs

• Communicate effectively with both customers and the vehicle technicians

• Manage customer complaints

• Offer advice and guidance for vehicle care, warranty retention and warranty claims

• Sales/advice for accessories and modifications

Once the apprenticeship is complete they will be able to:

• Take orders from customers both face to face and over the phone

• Raise invoices

• Liaise with other members of staff

• Customers may include members of the public, service departments of dealerships, and garages

• Advise on accessories and modifications

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 30/09/2022

Possible start date: 01/10/2022

Skills required

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Team working
  • Patience

Qualifications required

  • GCSE or equivalent English/Maths 9- 4/A- D (Essential)

Training provided

The programme for the Customer Service Apprenticeship Level 2 incorporates underpinning knowledge delivered in partnership and managed by EMTEC College.

Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship

Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.

Future progression

Upon successful completion of the apprenticeship, the role holder will have the opportunity to progress to full-time employment with the company.

Employer information

Lindleys Autocentres is a Nottingham based garage offering a range of vehicle services. We have over fifty years of experience in the motor industry, we’re a VOSA regulated MOT test centre and a member of the FER (Federation of Engine Re-manufacturers). In short, with Lindley’s Autocentres, you can rest assured your vehicle is in capable hands.

Address details:

Station St
Kirkby in Ashfield
NG17 7AQ

Map data is calculated from the available geolocation information.

Reference number VAC1000080344
Working week Monday to Friday 9am to 5pm
Total hours per week: 37.5
Expected duration 12 Months
Apprenticeship level Intermediate
Related course Customer Service Practitioner - Intermediate Apprenticeship (Level 2)
Salary £9,379.50 (Annually)

Wage explained

Appren­tices are paid for their nor­mal work­ing hours and train­ing that’s part of their appren­tice­ship (usu­al­ly one day per week).