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Customer Service Advisor Apprentice

Job description

Sandicliffe are offering a fantastic opportunity for an Apprentice Customer Service Technician with a Parts Pathway to join their busy workshop in Leicester. Learning how to provide industry leading services to customers.

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.

What will I be doing? A dedicated pathway containing specialist training for Parts Advisor or Service Advisor will run alongside the Standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level.

You will cover:

A Service Advisor will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required. A qualified apprentice will be able to:

• Be a confident first and last point of contact with customers

• Take customer bookings and scheduling services and repairs

• Communicate effectively with both customers and the vehicle technicians

• Manage customer complaints

• Offer advice and guidance for vehicle care, warranty retention and warranty claims

• Sales/advice for accessories and modifications

• Collate information for CSI As a Parts Advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts.

Once the apprenticeship is complete they will be able to:

• Take orders from customers both face to face and over the phone

• Maintain an ordered stock room and find parts from stock

• Raise invoices

• Liaise with other members of staff

• Customers may include members of the public, service departments of dealerships, and garages

• Advise on accessories and modifications

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 05/01/2023

Possible start date: 15/01/2023

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Team working

  • GCSE or equivalent English/Maths 4/C or above (Essential)

All learners will be required to work the minimum apprenticeship duration of 30 hours per week. At least 20% of your working hours will be allocated to 'off-the-job' training. We'll support you to understand the working hours during the recruitment process.

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Customer Service Practitioner Level 2 apprenticeship, Functional skills available if required.

Possible permanent position on the completion of the apprenticeship.

Employer information

We have come a long way since starting out as a small family owned garage and petrol station in Nottingham over 70 years ago. In that time our family has grown to include over 11 dealerships across the East Midlands representing Ford, Mazda, Nissan and our approved Used Cars.

Address details:

SANDICLIFFE LIMITED
154 Welford Road
Leicester
LE2 6BW

Map data is calculated from the available geolocation information.

Reference number VAC1000096646
Working week Monday-Friday 8am-5pm
Total hours per week: 40
Expected duration 12 Months
Apprenticeship level Intermediate
Related course Automotive Customer Service Practitioner - Intermediate Apprenticeship (Level 2)
Salary £10,004.80 (Annually)

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).