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Cus­tomer Ser­vice Apprentice

Job description

Bravo Lighting Limited is a fast-growing wholesaler and distributor in the lighting industry. As a Customer Service Assistant, you will be joining our friendly and dynamic team to serve hundreds of lighting shops across the UK.

As a member of this team, the successful candidate guarantees to provide the best possible customer service to maintain customer satisfaction.

To be successful, you will be able to communicate confidently and coherently, be an effective team member, be proactive and adaptable to the requirements of the role.

Responsibilities include:

· Answering and dealing with incoming customer queries via phone and email

· Assisting with after sales enquiries

· Communicate technical product information with customers

· Processing purchase orders

· Arranging deliveries with our couriers

· Generating shipping labels

· Liaising with the warehouse team to ensure orders are processed correctly

· Other tasks as requested

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 03/10/2022

Possible start date: 07/10/2022

Skills required

  • Communication skills
  • IT skills
  • Administrative skills
  • Team working
  • Team working
  • Willing to learn
  • Personable

Qualifications required

  • GCSE or equivalent Maths and English A*-D / 9-3 (Desired)

Training provided

Customer Service Practitioner Standard Level 2 -


Functional Skills level Maths and English 1 / 2 if required.

Please click on the link above for more information regarding End Point Assessment.

Future progression

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

Employer information

Bravo Lighting was created to support independent lighting and furniture retailers by providing the best possible service, all the way from the factory to the end user.

Address details:


Map data is calculated from the available geolocation information.

Reference number VAC1000081325
Working week Mon to Friday – 9am-5pm (30mins lunch)
Total hours per week: 37.5
Expected duration 15 Months
Apprenticeship level Intermediate
Related course Customer Service Practitioner - Intermediate Apprenticeship (Level 2)
Salary £9,620.00 (Annually)

Wage explained

Appren­tices are paid for their nor­mal work­ing hours and train­ing that’s part of their appren­tice­ship (usu­al­ly one day per week).