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Customer Service Apprentice

Job description

The Meadows Post Office is offering a fantastic opportunity for an ambitious apprentice to flourish within their shop. This is an exciting and varied role for a candidate to join a small but busy team. You will be a pivotal member of the team gaining skills and qualifications to develop in key administration duties.

The day to day duties involved in the administration role will include:

  • Performing cashier duties
  • Replenishing and rotating stock and the ATM
  • Selling the post offices services to customers
  • Sorting incoming and outgoing mail
  • Processing licences such as motor vehicle and fishing
  • Banking duties
  • Processing customer cash deposits and withdrawals
  • Managing the shop (training will be provided)
  • Understanding and using systems such as Money Gram
  • Undertake any other duties as may be required to assist in the running of the shop

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 27/05/2021

Possible start date: 06/06/2021

Skills required

  • Good communication skills
  • Punctual
  • Works well as part of a team
  • Confident

Qualifications required

A*-D/9-3 in maths and English or equivalent at GCSE desirable but not essential.

Training provided

Customer Service Practitioner Level 2 - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Functional Skills English and maths (Level 1 or Level 2 is required).

Day release - One day per week to Nottingham College 15-18 month duration.

Please note that as this is an apprenticeship standard you will be required to sit an end point assessment.

Please refer to above link for more information.

Future progression

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

Additional questions for candidates

During the application process you will be asked the following additional question(s) below. To prepare yourself, have a think about how you might answer them.

First question
Why did you apply for this role?

Second question
How will you be travelling to and from the workplace? Have you checked the journey?

Employer information

The Meadows Post Office is a pivotal point of the community. Providing services such as, travel insurance, car insurance, passport services, postal services and general retail.

Address details:

The Meadows Post Office
24 Bridgeway centre
Nottingham
NG2 2JD

Map data is calculated from the available geolocation information.

Reference number VAC001706925
Working week Range of shifts over 4 days Monday - Saturday 9am - 5.30pm (TBC)

(36 hours per week)

Expected duration 18 months
Apprenticeship level Intermediate
Related course Customer Service - Intermediate Apprenticeship (Level 2)
Salary £171.00 (Weekly)

Wage explained

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

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