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Customer Service Apprentice

Job description

A vacancy has arisen for a Customer Service Apprentice in our busy glass merchanting site on Victoria Business Park, Nottingham. The role will report direct to the Customer Services Manager.

The main purpose of the role is to be the customer's first point of contact at the Nottingham branch, providing a first-class level of customer service and customer satisfaction that is considered 'Best In Glass'. The successful candidate will actively contribute towards achieving departmental and business objectives as part of the Pilkington Nottingham team.

Training will be provided for all tasks:

  • To provide estimates for stock/cut/fire products & processed glass
  • Work with company's ALCIB sales system
  • Make amendments to customer price rates
  • SAP system - raise purchase orders, blocked invoices, booking in goods
  • General office duties, including answering phone calls and emails

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 17/06/2021

Possible start date: 01/07/2021

Skills required

  • Customer service or client management
  • Self-motivated
  • Proactive and flexible
  • Good IT skills
  • Able to meet deadlines
  • Good communication skills
  • Being courteous and professional
  • Being confident, thorough and collaborative
  • Work well as part of team

Qualifications required

A*-C/9-4 GCSE in maths and English (or equivalent).

Candidate requirements

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

Training provided

  • Level 2 Customer Service Practitioner Standard
  • Functional Skills in English and maths (if required)

Future progression

To undertake a Level 3 qualification with possible future progression to the position of Customer Service Representative.

Additional questions for candidates

During the application process you will be asked the following additional question(s) below. To prepare yourself, have a think about how you might answer them.

First question
How will you travel to the workplace and how long will it take to get there?

Second question
Please explain why you want to work for NSG Group and in a customer service role?

Employer information

The NSG Group is one of the world’s largest manufacturers of glass and glazing products for architectural, automotive and established creative technology to support nsg group’s future growth.

Address details:

Pilkington UK Ltd
2-6 Mallard Road

Map data is calculated from the available geolocation information.

Reference number VAC001707488
Working week 8.30am - 5pm Monday - Friday

(37.5 hours per week)

Expected duration 12 months
Apprenticeship level Intermediate
Related course Customer Service Specialist - Advanced Apprenticeship (Level 3)
Salary £168.37 (Weekly)

Wage explained

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

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