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Customer Service Apprentice

Job description

Within this role, you will gain a range of skills and experience in various departments pivotal to working in the food and beverage industry. You will gain practical experience in the day to day duties involved in carrying out a hospitality role and waiting on, alongside this the provision of excellent customer service.

Duties within the role:

  • Waiting on in the restaurant
  • Clearing tables & re- laying
  • Handling deliveries
  • Barista training
  • Serving drinks and hot beverages
  • Providing excellent customer service
  • Preparing food in busy periods
  • Stocking dishwasher when required
  • Restock fridges as required
  • Know the appropriate legislation and regulatory requirements that affect your business And know your responsibility in relation to this and how to apply it when delivering service
  • Know how to use systems, equipment and technology to meet the needs of your customers
  • Understand types of measurement and evaluation tools available to monitor customer service levels
  • Deal with customer conflict and challenges
  • Work as part of a team
  • Receive feedback on performance and use feedback to improve
  • Other duties as required

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 13/12/2021

Possible start date: 15/12/2021

Skills required

  • Good communication skills
  • Works well as part of a team

Qualifications required

  • A*-D/9-3 maths and English or equivalent at GCSE desirable, but not essential

Training provided

  • Customer Service Practitioner level 2
  • Functional Skills English and maths (Level 2 is required)
  • 15 month duration

Link to Customer Service Practitioner- https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Please note that as this is an apprenticeship standard, you will be required to sit an end point assessment. Please refer to above link for more information.

Future progression

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

Additional questions for candidates

During the application process you will be asked the following additional question(s) below. To prepare yourself, have a think about how you might answer them.

First question
How will you be traveling to and from work?

Second question
Why do you want to work for the company?

Employer information

The Old Wharf tearooms beside the tranquil Hickling Basin. The tearoom boasts several different areas inside and out. There are many tables on the first floor with idyllic scenes looking out across the water, on the ground floor we have more seating for weary walkers and our four legged friends to relax. Our venue is used daily but can be booked for special events & parties. Outside we have two large seating areas, by the waters edge, watch the world go by over lunch.

Address details:

Christopher Grice
The Basin
Main Street
Hickling
Melton Mowbray
LE14 3AH

Map data is calculated from the available geolocation information.

Reference number VAC001778457
Working week A range of shifts: Monday - Sunday 8.30am - 4.00pm.

(35 hours per week)

Expected duration 15 months
Apprenticeship level Intermediate
Related course Customer Service Practitioner - Intermediate Apprenticeship (Level 2)
Salary £136.50 (Weekly)

Wage explained

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

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