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Customer Service Apprentice

Job description

Sandicliffe are offering a fantastic opportunity for an Apprentice Customer Service Advisor join their busy dealership in Stapleford. Learning how to provide industry leading services to customers.

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.

What will I be doing?

The programme covers the technical and practical needs for today's motor vehicle retail customer service industry.

You will cover:

  • A Service Advisor will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required

A qualified apprentice will be able to:

  • Be a confident first and last point of contact with customers
  • Take customer bookings and scheduling services and repairs
  • Communicate effectively with both customers and the vehicle technicians
  • Manage customer complaints
  • Offer advice and guidance for vehicle care, warranty retention and warranty claims
  • Sales/advice for accessories and modifications

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 10/02/2022

Possible start date: 17/02/2022

Skills required

  • Excellent communication skills
  • Computer literate
  • Have a keen interest in and knowledge of the motor vehicle industry
  • Meticulous attention to detail
  • The willingness to also undertake basic duties as part of training

Qualifications required

4 GCSEs at A*-D/9-3 including maths and English Language (or equivalent).

Training provided

The programme for the Intermediate Customer Service Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College.

Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship.

You will be required to attend college, at EMTEC Ruddington 4 times per year for 1 week at a time.

Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.

Future progression

Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.

Additional questions for candidates

During the application process you will be asked the following additional question(s) below. To prepare yourself, have a think about how you might answer them.

First question
How will you be travelling to and from the workplace?

Second question
Can you identify any experience or training you have completed, relevant to the chosen Apprenticeship?

Employer information

Whether your car has suffered a minor paint scuff or a serious crash, the team at our Sandicliffe Accident Repair Centres can help you. Our fully trained and qualified accident repair technicians can restore your pride and joy in a time-efficient and safe manner until it is completely roadworthy. Every accident repair job is carried out to the highest standard using genuine manufacturer parts and the latest car repair equipment, and you will even get a replacement vehicle to keep you mobile while work is going on.

Address details:

Sandicliffe Recovery Service
127
Nottingham Road
Nottingham
NG9 8AU

Map data is calculated from the available geolocation information.

Reference number VAC001780828
Working week Monday - Friday 8:00am - 5pm

(40.00 hours per week)

Expected duration 15 months
Apprenticeship level Intermediate
Related course Automotive Customer Service Practitioner - Intermediate Apprenticeship (Level 2)
Salary £156.00 (Weekly)

Wage explained

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Due to a known issue with the National Apprenticeship Service vacancy V1 data API, some wage values displayed on our apprenticeship vacancy listings may differ compared to the Find an Apprenticeship service. When applying for a vacancy through the National Apprenticeship Service the correct wage value will be shown on their listings. — Read more about this API issue

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