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Customer Service Apprentice VDA — Rotherham

Job description

Gemini Accident Repair Group are offering an exciting and unique opportunity for apprentice vehicle damage assessor to join their highly successful and growing organisation. They will learn skills to appraise and compile estimates in order to repair accident damaged vehicles correctly.

Gemini Accident Repair Group are offering an exciting and unique opportunity for apprenticeship candidates to start their career within their highly successful and growing organisation as a Vehicle Damage Assessor Apprentice. The Gemini Apprenticeship Programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training, while in full-time employment. A Vehicle Damage Assessor will construct a comprehensive repair pack to ensure damaged vehicles are repaired in a safe and structural process. To achieve this, a range of MET, Panel, Paint Administrative process, Customer Service skills will form the basis of the required breadth of knowledge.

The person be required to engage with a range of customers by many methods including direct “face to face”, email, telephone and by structured “platforms” communication. The skills to be developed prepare the plan for the various workshop technicians to actually undertake all repair processes to reinstate vehicle to pre-accident condition. The post holder will also be required to complete any other tasks deemed by the line manager as appropriate in line with the role.

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 12/06/2023

Possible start date: 12/07/2023

  • Passion for the car industry
  • Communication skills
  • Enthusiasm to learn
  • Hardworking
  • Punctual
  • Reliable
  • Use own initiative

  • GCSE or equivalent Maths/English 4/C or above (Essential)

Over a two-year period, they will gain a nationally recognised qualification Level 2 Customer Service Practitioner (ST0072/AP02) and become a Vehicle Damage Assessor. A dedicated pathway containing specialist training will run alongside the Standard to ensure they gain full knowledge of their specialist area at the appropriate level.

As a Vehicle Damage Assessor, you will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required.

Automotive Customer Service Practitioner with a VDA pathway- Level 2 Standard. You will need GCSEs (or equivalents) at grades 9-3/A*-D, including English Language and maths, one of English Language or maths must be grade 9-4/A*-C. Functional Skills Level 1 can be used as equivalent to GCSE grade 3/D and Functional Skills Level 2 can be used as equivalent to GCSE grade 4/C or above. Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.

Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.

Employer information

Gemini ARC was established in July 2008, our experience in running highly efficient and professional bodyshops spans over 20 years. With 18 locations across the country we have partnerships with most major insurance companies and vehicle manufacturers so we can demonstrate our commitment to quality, and maintaining our goal of making the repair journey as stress free as possible for our customers.

Address details:

North Street
S60 1LG

Map data is calculated from the available geolocation information.

Reference number VAC1000163553
Working week Mon-Fri 8:00am-5:00pm
Total hours per week: 40
Expected duration 13 Months
Apprenticeship level Intermediate
Related course Gemini Accident Repair Apprenticeship Programme
Salary £12,084.00 (Annually)

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).