Cus­tomer Ser­vice Apprentices

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment. The programme covers the technical and practical needs for todays motor vehicle retail customer service industry. You will cover: A Service Advisor will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required.

A qualified apprentice will be able to: Be a confident first and last point of contact with customers Take customer bookings and scheduling services and repairs Communicate effectively with both customers and the vehicle technicians Manage customer complaint Offer advice and guidance for vehicle care, warranty retention and warranty claims Sales/advice for accessories and modifications Once the apprenticeship is complete they will be able to: Take orders from customers both face to face and over the phone Maintain an ordered stock room and find parts from stock Raise invoices Liaise with other members of staff Customers may include members of the public, service departments of dealerships, and garages Advise on accessories and modifications.