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Cus­tomer Ser­vice Apprentices

Job description

Do you want a dynamic and exciting career working for a body repair centre? UK Carbody are offering a fantastic opportunity for an Apprentice Customer Service Technician join their busy workshop in Bristol. Learning how to provide industry leading services to customers.

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment. The programme covers the technical and practical needs for todays motor vehicle retail customer service industry. You will cover: A Service Advisor will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required.

A qualified apprentice will be able to: Be a confident first and last point of contact with customers Take customer bookings and scheduling services and repairs Communicate effectively with both customers and the vehicle technicians Manage customer complaint Offer advice and guidance for vehicle care, warranty retention and warranty claims Sales/advice for accessories and modifications Once the apprenticeship is complete they will be able to: Take orders from customers both face to face and over the phone Maintain an ordered stock room and find parts from stock Raise invoices Liaise with other members of staff Customers may include members of the public, service departments of dealerships, and garages Advise on accessories and modifications.

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 28/08/2022

Possible start date: 29/08/2022

Training provided

The programme for the Customer Service Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College. Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship You will be required to attend college, at EMTEC Ruddington 4 times per year for 1 week at a time. Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.

Future progression

Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.

Employer information

UK Carbody fully accredited and highly acclaimed car body shop with a excellent reputation for high quality car body repairs in Bristol and the surrounding areas. The body shop is located West of Bristol city centre in Avonmouth, & has excellent access to the M4 & M5 corridors, enabling us to quickly reach Bristol, Weston Super Mare and South Wales.

Address details:

Third Way
BS11 9HL

Map data is calculated from the available geolocation information.

Reference number VAC001835076
Working week Mon-Fri 08.30am to 5pm
Total hours per week: 40
Expected duration 15 months
Apprenticeship level Intermediate
Related course Accounts/Finance Assistant - Intermediate Apprenticeship (Level 2)
Salary £192.40 (Weekly)

Wage explained

Appren­tices are paid for their nor­mal work­ing hours and train­ing that’s part of their appren­tice­ship (usu­al­ly one day per week).