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Cus­tomer Ser­vice Assis­tant Apprentice

Job description

Nottingham College are looking for a hardworking Customer Service Assistant, to join their friendly and dynamic team within their Contact Centre & Enquiry Handling service. They will be part of the wider Student Services team.

As a member of this team, the successful candidate guarantees to provide the best possible customer service to maintain customer satisfaction. To be successful, you will be able to communicate confidently and coherently, be an effective team member, be proactive and adaptable to the requirements of the role.

Responsibilities will include:

· Answering and dealing with incoming customer queries via phone, email, live chat, and CRM.

· Offering initial advice and guidance

· Offering advice relating to student services queries

· Covering reception desk

· Other tasks as requested

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 03/10/2022

Possible start date: 07/10/2022

Skills required

  • Resilient
  • Willing to learn
  • Enthusiastic
  • Reliable
  • Good work ethic
  • Personable

Qualifications required

  • GCSE or equivalent Maths and English A*-D / 9-3 (Desired)

Training provided

Customer Service Practitioner Standard Level 2 - https://www.instituteforapprenticeships.org/apprenticeship-

standards/customer-service-practitioner-v1-1

Functional Skills level 1 / 2

Please click on the link above for more information regarding End Point Assessment.

Future progression

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship

Employer information

Nottingham College is a vibrant, cosmopolitan, further education college - located in the heart of a great student city. Nottingham College offers a wide range of full-time, part-time and degree level courses and apprenticeships.

Address details:

Nottingham College
City Hub
Canal Street
Nottingham
NG1 7HB

Map data is calculated from the available geolocation information.

Reference number VAC1000059742
Working week Mon-Thursday 8.30am/9am 4.30pm/5pm (30mins lunch) Friday 8.30am/9am-4.00pm/4.30pm
Total hours per week: 37
Expected duration 15 Months
Apprenticeship level Intermediate
Related course Customer Service Practitioner - Intermediate Apprenticeship (Level 2)
Salary £9,254.44 (Annually)

Wage explained

Appren­tices are paid for their nor­mal work­ing hours and train­ing that’s part of their appren­tice­ship (usu­al­ly one day per week).