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Customer Service Parts Advisor Apprentice — Westbury

Job description

Steer Automotive Group are offering a fantastic opportunity for an Apprentice Parts Advisor to join their busy workshop. Learning how to provide industry leading services to customers, working with a great team, but also able to work on your own initiative.

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.

What will I be doing? A dedicated pathway containing specialist training for Parts Advisor will run alongside the standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level.

You will cover:

  • A Parts Advisor will have direct contact with customers, initially taking calls for parts required from both trade and retail customers and supporting the efficient effective supply of parts to the workshop

A qualified apprentice will be able to:

  • Be a confident first and last point of contact with customers
  • Take customer and workshop orders
  • Communicate effectively with both customers and the vehicle technicians
  • Manage customer complaints
  • Offer advice and guidance for vehicle care, warranty retention and warranty claims
  • Sales / advice for accessories and modifications
  • Collate information for CSI
  • As a Parts Advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts

Once the apprenticeship is complete they will be able to:

  • Take orders from customers both face to face and over the phone
  • Maintain an ordered stock room and find parts from stock
  • Raise invoices
  • Liaise with other members of staff

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 16/07/2024

Possible start date: 22/07/2024

Employer information

With over 30 years of accident repair experience, with sites across the UK and a commitment to delivering exceptional customer service time and time again, Steer is one of the industry's leading automotive repair groups.

Address details:

STEER AUTOMOTIVE GROUP LIMITED
Innovation House
Kingdom Avenue, Northacre Industrial Park
Westbury
BA13 4FG

Map data is calculated from the available geolocation information.

Reference number VAC1000249440
Working week Monday - Friday 9.00am - 5.00pm.
Total hours per week: 40
Expected duration 12 Months
Apprenticeship level Intermediate
Related course Steer Automotive Group Apprenticeships
Salary £13,312.00 (Annually)

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).