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Customer Service Parts Pathway Apprentice

Job description

Aston Martin Wilmslow are offering a fantastic opportunity for an Apprentice Parts Advisor/Customer Service Practitioner with a Parts Pathway to join their busy workshop in Wilmslow. Learning how to provide industry leading services to customers, working with a great team, but also able to work on own initiative.

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment. What will I be doing? A dedicated pathway containing specialist training for Parts Advisor will run alongside the Standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level.

You will cover:

A Parts Advisor will have direct contact with customers, initially taking calls for parts required from both trade and retail customers and supporting the efficient effective supply of parts to the workshop.

A qualified apprentice will be able to:

  • Be a confident first and last point of contact with customers
  • Take customer and workshop orders
  • Communicate effectively with both customers and the vehicle technicians
  • Manage customer complaints
  • Offer advice and guidance for vehicle care, warranty retention and warranty claims
  • Sales/advice for accessories and modifications
  • Collate information for CSI

As a Parts Advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts.

Once the apprenticeship is complete they will be able to:

  • Take orders from customers both face to face and over the phone
  • Maintain an ordered stock room and find parts from stock
  • Raise invoices
  • Liaise with other members of staff
  • Customers may include members of the public, service departments of dealerships, and garages
  • Advise on accessories and modifications

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 03/01/2022

Possible start date: 17/01/2022

Skills required

  • Excellent communication skills
  • Computer literate
  • Have a keen interest in and knowledge of the motor vehicle industry
  • Meticulous attention to detail
  • The willingness to also undertake basic duties as part of training

Qualifications required

4 GCSEs at A*-D/9-3 including maths and English Language (or equivalent).

Training provided

The programme for the Customer Service (Parts Pathway) Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College. Apprentice will be required to attend block release training 4 x per year.

Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship.

Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.

Future progression

Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.

Additional questions for candidates

During the application process you will be asked the following additional question(s) below. To prepare yourself, have a think about how you might answer them.

First question
Can you identify any experience or training you have completed, relevant to the chosen Apprenticeship?

Second question
How will you be travelling to and from the workplace ?

Employer information

Aston Martin Wilmslow is set in the heart of Cheshire, in a picturesque location in Wilmslow. The area lies between affluent Alderley Edge and Handforth. The location is no stranger to the most esteemed of vehicles, and Aston Martin Wilmslow is a proud addition to the community, offering the highest quality in both Aston Martin vehicles and customer service.

Address details:

Victoria Bavaria Limited
Unit 2B
Lower Meadow Road, Brooke Park
Wilmslow
SK9 3LP

Map data is calculated from the available geolocation information.

Reference number VAC001795960
Working week Monday - Friday 8:00am - 5:30pm

(40 hours per week)

Expected duration 15 months
Apprenticeship level Intermediate
Related course Aftersales (Parts and Service Advisor) - Intermediate/Advanced Apprenticeship (Level 2 and 3)
Salary £156.00 (Weekly)

Wage explained

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

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