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Hyundai Parts Advisor Apprentice

Hyundai2

Job description

Would you like a career as a Parts Advisor working for Hyundai, Duties include: Liaising with customer, suppliers and mechanics to order car parts.

East London Hyundai are currently seeking a Parts Advisor Apprentice to join their dealership. This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Ordering car parts using on-line systems
  • Chasing up missing or incorrect parts with suppliers
  • Packaging and returning any unused/unwanted parts
  • Regular communication with mechanics
  • Liaising with customers to let them know when parts have arrived
  • Inbound and outbound telephone calls
  • Advice and guidance of products
  • Drive the department forward with external sales and to maximise sales at every opportunity
  • Working to a high level of customer service at all times and remain courteous and police to customers

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 12/10/2020

Possible start date: 19/10/2020

Skills required

  • Excellent communication skills
  • Computer literate
  • Have a keen interest in and knowledge of the motor vehicle industry
  • Meticulous attention to detail
  • The willingness to also undertake basic duties as part of training
  • Mechanically minded

Qualifications required

Minimum entry requirements: maths, English Language and ICT grades A*-C (new grading 9-4) or equivalent.

Candidate requirements

Please note that anyone over the age of 18 may be offered to work over 40 hours per week.

Please note if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early.

Training provided

The Programme for the Parts Apprentice incorporates underpinning knowledge in partnership and managed by EMTEC Colleges.

One to one will also take place regularly through 121 visits to the dealership from EMTEC Vocational Learning Advisors who observe all evidence opportunities that occur naturally in the workplace.

Over a two year period they will gain a nationally recognised qualification Level 2 Customer Service Practitioner (ST0072/AP02) & Level 3 Customer Service Specialist (ST0071/AP01) and become accredited as a Parts Advisor or a Customer Service Advisor. A dedicated pathway containing specialist training for Parts Advisor or Service Advisor will run alongside the Standard to ensure they gain full knowledge of their specialist area at the appropriate level. As a Service Advisor they will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required.

Future progression

There is high potential of a permanent role with the organisation upon successful completion of your apprenticeship with room for progression. Your salary shall be reviewed throughout your apprenticeship.

Additional questions for candidates

During the application process you will be asked the following additional question(s) below. To prepare yourself, have a think about how you might answer them.

First question
Do you have customer service experience?

Second question
Do you have knowledge within this industry?

Employer information

East London Hyundai.

Address details:

Essex Motor Company Limited
Eastern Avenue West
Romford
RM7 7AQ

Map data is calculated from the available geolocation information.

Reference number VAC001649937
Working week Monday - Friday 8.00am - 5.00pm.

(40 hours per week)

Expected duration 24 months
Apprenticeship level Intermediate
Related course Hyundai Apprenticeship Programme
Salary £156.00 (Weekly)

Wage explained

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).