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Hyundai Service Advisor Apprentice

Job description

Would you like a career in the automotive industry as a Service Adviser, working for Marshall Hyundai Gatwick, a dynamic and exciting brand whose company ethos is 'Family like Care'? You will act as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience.

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Marshall Hyundai Ashford are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects.

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad-hoc duties as and when required

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 15/12/2022

Possible start date: 04/01/2023

  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working
  • Team working
  • Initiative

  • GCSE or equivalent Maths/English 4/C or above (Essential)

Level 2 Customer Service Practitioner Standard.

Service Advisor, Intermediate Apprenticeship (1 year).

Standard training will include:

  • Nationally recognised qualifications IMI level 2
  • Certificate in Customer Service for the Automotive Industry
  • ATA Accreditation Customer Service Advisor
  • Certified Hyundai courses
  • Regular in dealer review and assessment visits

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Employer information

Marshall Motor Group is officially one of the UK's best places to work, named by Great Place to Work® as one of the UK’s Best Workplaces in the Super Large category. Ranked 11th (2022) overall this is the eighth consecutive year the company has achieved this honour and it is the 13th year in succession the company has achieved Great Place to Work status. This recognises Marshall as having a high trust, high engagement workplace culture. Would you like to work for a company you feel you could personally make a difference to? We believe this is what really makes being part of our team special – you really can make a difference regardless of your role or location. You have a voice – we listen, we take action, we care.

Address details:

Marshall Hyundai Gatwick
West
Fleming House
Fleming Way,
Gatwick
RH10 9JY

Map data is calculated from the available geolocation information.

Reference number VAC1000108554
Working week Monday - Friday, shifts to be confirmed. The open hours of the workplace are 8am until 6pm.
Total hours per week: 40
Expected duration 12 Months
Apprenticeship level Intermediate
Related course Hyundai Apprenticeship Programme
Salary £10,004.80 (Annually)

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).