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Hyundai Service Advisor Apprenticeship

Job description

The Hyundai Advanced Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Are you passionate about a long-term career within the automotive industry? Do you strive to deliver excellent customer service? If the answer is "yes" then the Hyundai Apprenticeship Programme could be the career route for you. Richmond Hyundai are currently seeking a Service Advisor Apprentice to join their dealership based in. This is an exciting role working towards level 2 and 3 Customer Service qualification which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 04/12/2021

Possible start date: 18/12/2021

Skills required

  • Excellent communication skills
  • Computer literate
  • Have a keen interest in and knowledge of the motor vehicle industry
  • Meticulous attention to detail
  • The willingness to also undertake basic duties as part of training

Qualifications required

  • A* - D (9-3) GCSE in maths and English (or equivalent)

Training provided

  • You will be required to attend the Hyundai Academy Training Centre in Nottingham for your 'Block Release' Training
  • This will involve 4 separate 1 week blocks of training per 12 months of your apprenticeship
  • Functional skills if needed

Future progression

  • Upon successful completion and review of your Level 2 Apprenticeship you will be re-assessed with a view to progression onto the Level 3 Apprenticeship

Additional questions for candidates

During the application process you will be asked the following additional question(s) below. To prepare yourself, have a think about how you might answer them.

First question
Have you got any customer service / automotive experience?

Second question
Have you looked into your journey to and from the position? Can you drive?

Employer information

With Hyundai Dealership locations based in Portsmouth, Southampton & Guildford Richmond Motor Group is your one stop Hyundai garage for everything Hyundai, whether you’re looking for New Hyundai Cars including Electric & Hybrid models or an SUV like the Hyundai Tucson. You will also find great Hyundai Motability Scheme offers, Hyundai Used Cars including the classic Hyundai coupe and a range of after sales including Hyundai Service with fixed price service plans and parts at our well-equipped service centres.

Address details:

Richmond Cars Limited
Moorfield Rd,
Slyfield Industrial Estate

Map data is calculated from the available geolocation information.

Reference number VAC001726054
Working week Monday-Friday, 8:30-5:30.

(40 hours per week)

Expected duration 15 months
Apprenticeship level Intermediate
Related course Hyundai Apprenticeship Programme
Salary £156.00 (Weekly)

Wage explained

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

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