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Internal Service Support Apprenticeship

Job description

Working as part of the Customer Service department of our Number Plates Division, providing technical support for the full range of printing systems and software.

This support covers system installations, servicing, customer training and issues resolution alongside the day-to-day customer service activities.

  • Provide remote technical support including installation, servicing, and repairs
  • Remoting onto customers' PC to diagnose faults/issues
  • Prepare printers, laptops, and other equipment for implementation on-site, including patching
  • Take orders via phone or email and process accurately on Sage
  • Consistently observe Sage and CRM processes to maintain customer and service information
  • Work effectively with other departments – accounts, production, and despatch
  • Contribute to day-to-day Customer Service office activities, including taking and processing orders, issuing license activation codes, and fielding remote technical support

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 02/07/2024

Possible start date: 01/08/2024

Employer information

Since 1967 Tennants UK have offered reflective products and services to a range of sectors. Such as the automotive, highways and sign making industries. A leader in number plate solutions, we also provide highway equipment and road signs. Not to mention being the Master Distributor for a huge range of Oralite Reflective films & materials.

Address details:

Duke Street, New Basford

Map data is calculated from the available geolocation information.

Reference number VAC1000251360
Working week Monday – Friday
08:30 am – 5 pm with a 30 min lunch.
Total hours per week: 40
Expected duration 12 Months
Apprenticeship level Intermediate
Related course Customer Service Practitioner - Intermediate Apprenticeship (Level 2)
Salary £15,600.00 (Annually)

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).