Junior Network Engineer Apprentice

Key duties and responsibilities will include:

• Maintain, support and administer assets and components, monitor performance and daily events, taking action to log issues and problems affecting performance, availability and security for attention and resolution. Collect performance statistics and create reports
• Triage incidents and requests for the team, complete initial diagnostics and resolution to agreed procedures and to agreed service levels, including those being escalated to external 3rd party support teams
• Perform new installations and upgrades as required using supplied instructions. This includes services supplied by external suppliers and working in conjunction with them to ensure that they adhere to current Force IT policies and procedures
• Complete site visits and site surveys alongside the Logistics Engineer, provide network, telephony and firewall support for office relocations ensuring health and safety, site, IT security and quality standards are met
• Maintain documentation sets on behalf of the teams, including designs, knowledge articles, configuration information so that records can be maintained and updated
• Maintain records of issues and in discussion with the team prepare a schedule of planned corrective actions, test and provide feedback on change proposals. Draft team forward planning and schedule of changes and prepare RFC’s at the request of Engineers and Technical Lead
• From assigned work packages, maintain a portfolio of design and development work to demonstrate increasing level in complexity, confidence, flair and capability with coding requirements
• Gathering and improve professional development under the guidance and tutorage of other developers and from formal training programmes
• To participate in the Force PDR process and take responsibility for identifying your own professional and career development needs