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Kia Parts Advi­sor Apprentice

Job description

Would you like a career in the automotive industry as a Parts Advisor, working for Kia, a dynamic and exciting brand whose company ethos is 'Family like Care'? Duties will include liaising with customer, suppliers, and mechanics to order car parts.

Do you strive to deliver excellent customer service? Do you want to join the UK's most exciting and dynamic car brand whose company ethos is "Family-like Care"? If the answer is "yes" then the Kia Apprenticeship Programme could be the career route for you. Ken Jervis Stoke on Trent are currently seeking a Parts Advisor Apprentice to join their dealership.

This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Working with customers to meet their requirements and giving advice on additional parts and services
  • Matching orders against stock items and sourcing parts, while offering competitive prices
  • Working as a team and independently to reach set goals and KPIs
  • Delivering fantastic customer service while remaining efficient and focused on your tasks
  • Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
  • Managing goods in and out
  • Working with suppliers, placing orders or returns and processing paperwork accurately
  • Working to a high level of customer service at all times and remain courteous and police to customers

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 19/10/2022

Possible start date: 20/10/2022

Skills required

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Team working
  • Initiative

Qualifications required

  • GCSE or equivalent Maths/English 4/C or above (Essential)

Training provided

Level 2 Customer Service Practitioner apprenticeship standard,

You will be required to attend the Kia Academy Training Centre in Nottingham for your 'Block Release' Training. This will involve 4 separates 1-week blocks of training per 12 months of your apprenticeship. This is funded as part of your apprenticeship and will include hotel stay, subsistence and travel. Service Advisor, Intermediate Apprenticeship (1 year).

Standard Training will include:

· Nationally recognised qualifications

· IMI level 2 Certificate in Customer Service for the Automotive Industry

· ATA Accreditation Customer Service Advisor

· Bespoke Kia off-the-job training including certification to 'Silver' level Service Advisor

· Regular in dealer review and assessment visits

· Functional skills if needed

Future progression

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Employer information

Ken Jervis Kia, your Multi Award Winning family run Kia Dealership, where your absolute satisfaction is our minimum expectation

Address details:

KEN JERVIS LTD
COBRIDGE ROAD
STOKE ON TRENT
ST1 5JU

Map data is calculated from the available geolocation information.

Reference number VAC1000079826
Working week 8:30am - 5:00pm Monday - Friday
Total hours per week: 40
Expected duration 12 Months
Apprenticeship level Intermediate
Related course Kia National Apprenticeship Programme
Salary £10,004.80 (Annually)

Wage explained

Appren­tices are paid for their nor­mal work­ing hours and train­ing that’s part of their appren­tice­ship (usu­al­ly one day per week).