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Kia Parts Advisor Apprentice

Job description

Would you like a career as a Parts Advisor working for Kia. Duties include: Liaising with customer, suppliers and mechanics to order car parts.

Are you passionate about a long-term career within the automotive industry? Do you strive to deliver excellent customer service? Do you want to join the UK's most exciting and dynamic car brand whose company ethos is "Family-like Care"? If the answer is "yes" then the Kia Apprenticeship Programme could be the career route for you. Drayton Motors are currently seeking a Parts Advisor Apprentice to join their dealership based in Grantham.

This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Ordering car parts using on-line systems
  • Chasing up missing or incorrect parts with suppliers
  • Packaging and returning any unused/unwanted parts
  • Regular communication with mechanics
  • Liaising with customers to let them know when parts have arrived Inbound and outbound telephone calls advice and guidance of products
  • Drive the department forward with external sales and to maximise sales at every opportunity
  • Working to a high level of customer service at all times and remain courteous and police to customers

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 24/11/2021

Possible start date: 26/11/2021

Skills required

  • Excellent communication skills
  • Computer literate
  • Have a keen interest in and knowledge of the motor vehicle industry
  • Meticulous attention to detail
  • The willingness to also undertake basic duties as part of training
  • Mechanically minded

Qualifications required

Minimum entry requirements: maths, English Language and ICT grades A*-C (new grading 9-4) or equivalent.

Training provided

You will be required to attend the Kia Academy Training Centre in Nottingham for your 'Block Release' Training.

This will involve 4 separate 1 week blocks of training per 12 months of your apprenticeship. This is funded as part of your apprenticeship and will include hotel stay, subsistence and travel.

Service Advisor, Intermediate Apprenticeship (1 year). Standard Training will include:

  • Nationally recognised qualifications IMI level 2 Certificate in Customer Service for the Automotive Industry
  • ATA Accreditation Customer Service Advisor
  • Bespoke Kia off-the-job training including certification to 'Silver' level
  • Service Advisor Regular in dealer review and assessment visits

Future progression

There is high potential of a permanent role with the organisation upon successful completion of your apprenticeship with room for progression. Your salary shall be reviewed throughout your apprenticeship.

Additional questions for candidates

During the application process you will be asked the following additional question(s) below. To prepare yourself, have a think about how you might answer them.

First question
Why do you want to work in this sector?

Second question
Do you have a driving licence? How would you be getting to and from the dealership?

Employer information

Drayton Motors Kia is a long-standing family run dealer group operating in Boston, Louth & Grantham, Lincolnshire. The family ethos is a core value to us and we strive to be the best in customer service. We are multiple winners of the Kia Family Like Care Award which recognises what customers say about us.

Address details:

Victor Wood Of Grantham
Spittlegate Level
Grantham
Grantham
NG31 7UH

Map data is calculated from the available geolocation information.

Reference number VAC001698596
Working week Monday - Friday 8:00am - 5:00pm

(40 hours per week)

Expected duration 36 months
Apprenticeship level Intermediate
Related course Kia National Apprenticeship Programme
Salary £156.00 (Weekly)

Wage explained

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

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