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KIA Parts and Service Advisor Apprenticeship

Motor Vehice03

Job description

The Kia Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Are you passionate about a long-term career within the automotive industry? Do you strive to deliver excellent customer service? If the answer is "yes" then the Kia Apprenticeship Programme could be the career route for you.

Marsh Kia are currently seeking a Combined Service and Parts Advisor Apprentice to work in their busy prestigious dealership based in Somerset. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties of the role will include:

  • Working to a high level of customer service at all times
  • Be courteous and polite to all visitors both face to face and via the telephone
  • Ordering car parts using an on-line system
  • Chasing up missing or incorrect parts
  • Returning any unused parts
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers to let them know when parts have arrived and booking in their cars for repair
  • Acting as the first point of contact for all customers coming into the dealership and ensuring they receive the best customer service experience
  • Booking in cars for MOT's and service
  • Up-selling and cross-selling additional products and services
  • Any other ad hoc duties as and when required
  • Ensure that course work is complete and kept up to date to ensure smooth running of your apprenticeship training

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 23/10/2019

Possible start date: 30/10/2019

Skills required

  • Excellent communication skills
  • Computer literate
  • Have a keen interest in and knowledge of the motor vehicle industry
  • Meticulous attention to detail
  • The willingness to also undertake basic duties as part of training
  • Mechanically minded

Qualifications required

5 GCSE’s at grade A* to C/9-4 (or equivalent) including maths, English essential.

Candidate requirements

The candidate must be able to travel to the workplace according to the working hours and by chosen method of transport.

Training provided

You will be required to attend the Kia Academy Training Centre in Nottingham for your 'Block Release' Training. This will involve 4 separate 1 week blocks of training per 12 months of your apprenticeship. This is funded as part of your apprenticeship and will include hotel stay, subsistence and travel.

Service/Parts Advisor, Intermediate Apprenticeship Framework Training will include:

  • Nationally recognised qualifications - IMI level 2 Diploma in Vehicle Parts Competence Diploma and level 2 Vehicle Parts Principles and level 2
  • Certificate in Customer Service for the Automotive Industry ATA Accreditation
  • Customer Service Advisor, Parts Advisor Bespoke Kia off-the-job training including certification to 'Silver' level in Service and Parts Regular in-dealer review and assessment visits

Future progression

Upon successful completion and review of the Level 2 Apprenticeship you will progress to a level 3 Apprenticeship.

Additional questions for candidates

During the application process you will be asked the following additional question(s) below. To prepare yourself, have a think about how you might answer them.

First question
Why do you want to work in this sector?

Second question
Do you have a driving licence?

Employer information

We know how important a purchase a car is, so at Marsh Kia, we aim to ensure we find the car that’s best for you. Our friendly sales teams are on hand to make sure your experience at any of our showrooms is a great one. From a warm, friendly welcome and the promise to provide an unrivalled personal aftersales service, we are confident you will feel well looked after throughout the life of your vehicle purchase.

Address details:

Marsh KIA
20
Priorswood Road
Taunton
TA2 8DN

Map data is calculated from the available employer geolocation information.

Reference number VAC001574327
Working week Monday - Friday 8.30am - 5.00pm

(40 hours per week)

Expected duration 12 months
Apprenticeship level Intermediate
Related course Kia National Apprenticeship Programme
Salary £156.00 (Weekly)

Wages explained

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).