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Kia Parts and Service Advisor Apprenticeship

Job description

This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Are you passionate about a long-term career within the automotive industry? Do you strive to deliver excellent customer service? Do you want to join the UK's most exciting and dynamic car brand whose company ethos is "Family-like Care"? If the answer is "yes" then the Kia Apprenticeship Programme could be the career route for you. Sutton Park Motor Company are currently seeking a Parts and Service Advisor Apprentice to join their dealership based in Sutton Coldfield. This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role. Duties will include: Ordering car parts using on-line systems Chasing up missing or incorrect parts with suppliers Packaging and returning any unused/unwanted parts Regular communication with mechanics Liaising with customers to let them know when parts have arrived Inbound and outbound telephone calls Advise and guidance of products Drive the department forward with external sales and to maximise sales at every opportunity Working to a high level of customer service at all times and remain courteous and police to customers Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience Upselling and cross-selling additional products and services Booking in cars for MOT's and service Liaising with workshop vehicle technicians for updates with vehicle repair timescales Liaising with customers in a professional, polite and courteous manner both face to face and via the telephone Working to a high level of customer service at all times General ad hoc duties as and when required

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 01/11/2021

Possible start date: 30/11/2021

Skills required

Excellent communication skills Computer literate Have a keen interest in and knowledge of the motor vehicle industry Meticulous attention to detail The willingness to also undertake basic duties as part of training Mechanically minded

Qualifications required

Passionate about the automotive industry Forward thinking and keen to learn with an interest in development and progression Hardworking Punctual Reliable Ability to use own initiative Must have a 'can do' attitude Polite and courteous

Training provided

Customer Service Practitioner Level 2 Apprenticeship Standard: You will be required to attend the Kia Academy Training Centre in Nottingham for your 'Block Release' Training This will involve 4 separate 1 week blocks of training per 12 months of your apprenticeship A dedicated pathway containing specialist training for Parts Advisor or Service Advisor will run alongside the Standard to ensure they gain full knowledge of their specialist area at the appropriate level

Future progression

There is high potential of a permanent role with the organisation upon successful completion of your apprenticeship with room for progression Your salary shall be reviewed throughout your apprenticeship

Additional questions for candidates

During the application process you will be asked the following additional question(s) below. To prepare yourself, have a think about how you might answer them.

First question
What Customer Service Skills could you bring to the role?

Second question
What are your career aspirations?

Employer information

Sutton Park Group (est. 1991) acquired the Kia franchise in 2009 This was a major step forward in the growth of the business, enabling customers to enjoy a superb range of new cars together with a constantly changing selection of quality used cars.

Address details:

SUTTON PARK MOTOR COMPANY LIMITED
318
Holbrook Lane
Coventry
CV6 4DG

Map data is calculated from the available geolocation information.

Reference number VAC001764225
Working week Monday - Friday, 8.30am - 5.00pm

(40 hours per week)

Expected duration 15 months
Apprenticeship level Intermediate
Related course Kia National Apprenticeship Programme
Salary £174.00 - £328.40 (Weekly)

Wage explained

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

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