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Kia Parts & Ser­vice Advi­sor Apprenticeship

Job description

Would you like a career in the automotive industry as a Parts and Service Advisor working for Kia, a dynamic and exciting brand whose company ethos is 'Family-like Care'? For the right person, there is the opportunity to secure full time employment and progress to higher level qualifications.

Are you passionate about a long-term career within the automotive industry?

Do you strive to deliver excellent customer service? Do you want to join the UK's most exciting and dynamic car brand whose company ethos is "Family-like Care"? If the answer is "yes" then the Kia Apprenticeship Programme could be the career route for you. Snows Kia are currently seeking a Parts and Service Advisor Apprentice to join their dealership.

This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Ordering car parts using on-line systems
  • Chasing up missing or incorrect parts with suppliers
  • Packaging and returning any unused/unwanted parts
  • Regular communication with mechanics
  • Liaising with customers to let them know when parts have arrived
  • Inbound and outbound telephone calls
  • Advice and guidance of products
  • Drive the department forward with external sales and to maximise sales at every opportunity
  • Working to a high level of customer service at all times and remain courteous and police to customers
  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad-hoc duties as and when required

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 15/10/2022

Possible start date: 19/10/2022

Training provided

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Over a two-year period they will gain a nationally recognised qualification Level 2 Customer service Practitioner (ST0072/AP02) progressing onto a Level 3 Customer Specialist (ST0071/AP01) and become accredited as a Parts Advisor or a Customer Service Advisor
  • A dedicated pathway containing specialist training for Parts Advisor or Service Advisor will run alongside the Standard to ensure they gain full knowledge of their specialist area at the appropriate level
  • Functional skills if needed

Future progression

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Employer information

Whatever you expect or think you know about Kia, we go one step further. It proves our fixation with quality it explains why so many people choose our cars, and why we keep growing all over the world. Plus, with our state-of-the-art European Factory, the future is brighter than ever for Kia Motors.

Address details:

SNOWS MOTOR GROUP LIMITED
The Triangle, Newbury Motor Park
Pinchington Lane
Newbury
RG14 7HT

Map data is calculated from the available geolocation information.

Reference number VAC001820116
Working week Monday - Friday, 08:00 - 17:00.
Total hours per week: 40
Expected duration 16 months
Apprenticeship level Intermediate
Related course Kia National Apprenticeship Programme
Salary £192.40 (Weekly)

Wage explained

Appren­tices are paid for their nor­mal work­ing hours and train­ing that’s part of their appren­tice­ship (usu­al­ly one day per week).