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Kia Service Advisor Apprentice

Job description

Would you like a career in the automotive industry as a Service Adviser, working for Kia, a dynamic and exciting brand whose company ethos is 'Family like Care'? Duties include meeting and greeting visitors, booking cars in for service and MOT's etc.

Are you passionate about a career in the automotive industry? Do you strive to deliver excellent customer service? Do you want to join the UK's most exciting and dynamic car brand whose company ethos is "Family like Care"? If the answer is "yes", then the Kia Apprenticeship Programme could be the career route for you.

Tower Hill Kia are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 13/12/2021

Possible start date: 10/01/2022

Skills required

  • Excellent communication skills
  • Computer literate
  • Meticulous attention to detail
  • Ability to use own initiative

Qualifications required

A*-C/9-4 GCSE in maths and English (or equivalent), Science and ICT are desirable.

Training provided

You will be required to attend the Kia Academy Training Centre in Nottingham for your block release training. This will involve 4 separate, 1 week blocks of training per 12 months of your apprenticeship. This is funded as part of your apprenticeship and will include hotel stay, subsistence and travel.

Service Advisor, Intermediate Apprenticeship (1 year).

Standard training will include:

  • Nationally recognised qualifications
  • IMI level 2 Certificate in Customer Service for the Automotive Industry
  • ATA Accreditation
  • Customer Service Advisor
  • Bespoke Kia off-the-job training including certification to 'Silver' level
  • Service Advisor Regular in dealer review and assessment visits

Future progression

Upon successful completion and review of your level 2 apprenticeship (1 year), you will be re-assessed with a view to progression onto the level 3 apprenticeship (1 year).

Additional questions for candidates

During the application process you will be asked the following additional question(s) below. To prepare yourself, have a think about how you might answer them.

First question
Why do you want to become a service advisor?

Second question
Do you have a driving licence? How will you be getting to and from the dealership on a day to day basis?

Employer information

Kia Tower Hill Garage is a Franchise dealership that is based in Kings Langley.

Address details:

Tower Hill Kia
Tower Hill Garage
Chipperfield
Kings Langley
WD4 9LR

Map data is calculated from the available geolocation information.

Reference number VAC001794437
Working week Monday - Friday 8:30am - 5:30pm

(40 hours per week)

Expected duration 16 months
Apprenticeship level Intermediate
Related course Kia National Apprenticeship Programme
Salary £200.00 (Weekly)

Wage explained

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

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