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Kia Ser­vice Advi­sor Appren­tice (West­cliff-on-Sea)

Job description

Would you like a career in the automotive industry as a Service Adviser, working for Kia, a dynamic and exciting brand whose company ethos is 'Family like Care'? Duties include meeting and greeting visitors, booking cars in for service and MOT's etc.

Are you passionate about a career in the automotive industry? Do you strive to deliver excellent customer service? Do you want to join the UK's most exciting and dynamic car brand whose company ethos is "Family like Care"? If the answer is "yes", then the Kia Apprenticeship Programme could be the career route for you.

Allen Motor Group ( Kia Southend) are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 26/10/2022

Possible start date: 03/11/2022

Skills required

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Team working
  • Initiative

Qualifications required

  • GCSE or equivalent Maths/English 4/C or above (Essential)

Training provided

Level 2 Customer Service Practitioner Standard. You will be required to attend the Kia Academy Training Centre in Nottingham for your block release training.

This will involve 4 separate 1 week blocks of training per 12 months of your apprenticeship. This is funded as part of your apprenticeship and will include hotel stay, subsistence and travel.

Service Advisor, Intermediate Apprenticeship (1 year).

Standard training will include:

· Nationally recognised qualifications IMI level 2

· Certificate in Customer Service for the Automotive Industry

· ATA Accreditation Customer Service Advisor

· Bespoke Kia off-the-job training including certification to 'Silver' level Service Advisor

· Regular in dealer review and assessment visits

Future progression

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Employer information

At Allen Kia – Kia dealerships we specialise in the sale of new and used Kia cars. In addition to this, we also offer services to suit all our customer’s needs including car servicing, repairs and a reputable high level of aftersales care.

Address details:

Allen KIA Southend
691 Prince Avenue
Westcliff-On-Sea
SS0 0JA

Map data is calculated from the available geolocation information.

Reference number VAC1000082387
Working week Monday to Friday 8:00am - 5:00pm
Total hours per week: 40
Expected duration 12 Months
Apprenticeship level Intermediate
Related course Kia National Apprenticeship Programme
Salary £10,004.80 (Annually)

Wage explained

Appren­tices are paid for their nor­mal work­ing hours and train­ing that’s part of their appren­tice­ship (usu­al­ly one day per week).