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KIA Service Advisor Apprenticeship

Motor Vehice05

Job description

Are you passionate about a career in the automotive industry? Do you strive to deliver excellent customer service? Do you want to join the UK's most exciting and dynamic car brand whose company ethos is "Family-like Care"? If the answer is "yes" then the Kia Apprenticeship Programme could be the career route for you.

Shelly Motors are currently seeking a Service Advisor Apprentice to join their dealership based in Epsom, Surrey.

This is an exciting Reception based role, working towards Level 2 and 3 Customer Service qualifications which also offers first-class training and outstanding long-term career prospects.

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 05/09/2019

Possible start date: 19/09/2019

Skills required

  • Excellent communication skills
  • Computer literate
  • Meticulous attention to detail

Qualifications required

Minimum entry requirements:

  • GCSEs grades A*-C/9-4 (or equivalent qualifications) in maths, English Language and ICT

Candidate requirements

The candidate must be able to travel to the workplace according to the working hours and by chosen method of transport.

For further information on the Apprenticeship National Minimum Wage (ANMW), please refer to:

Training provided

Training to be provided:

  • Intermediate Level Customer Service Apprenticeship Framework
  • Functional Skills, if required
  • You will be required to attend the Kia Academy Training Centre in Nottingham for your 'Block Release' Training
  • This will involve 4 separate 1 week blocks of training per 12 months of your apprenticeship
  • This is funded as part of your apprenticeship and will include hotel stay, subsistence and travel.

Framework Training will include Nationally recognised qualifications:

  • IMI level 2 Certificate in Customer Service for the Automotive Industry ATA Accreditation - Customer Service Advisor
  • Bespoke Kia off-the-job training including certification to 'Silver' level Service Advisor
  • Regular in dealer review and assessment visits

Future progression

Upon successful completion and review of your Level 2 Apprenticeship (1 year) you will be re-assessed with a view to progression onto the Level 3 Apprenticeship (1 year).

Additional questions for candidates

During the application process you will be asked the following additional question(s) below. To prepare yourself, have a think about how you might answer them.

First question
Why do you want to work in this sector?

Second question
Do you have a driving license?

Employer information


Address details:

Shelly Motors
Longmead Business Centre
Felstead Road
KT19 9QG

Map data is calculated from the available employer geolocation information.

Reference number VAC001555015
Working week Monday - Friday - 8:00am - 5:00pm
(40 hours per week)
Expected duration 15 months
Apprenticeship level Intermediate
Related course Kia National Apprenticeship Programme
Salary £156.00 (Weekly) Minimum wage rates