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Letting (Customer Service) Apprentice


Job description

David James Lettings Ltd are looking to recruit a customer service apprentice, to assist in their Lettings department, working with an established team in a busy office.

The role is ideally suited to someone looking for their first full-time position in the workplace as previous experience of working in an office environment is not required. The successful candidate will be given full support and training to enable them to undertake a wide range of customer service and administration, duties to include:

  • Dealing with the general public
  • Processing enquiries
  • General office administration
  • Photocopying, filing, scanning
  • Preparing documents
  • Preparing outgoing mail and directing incoming mail as appropriate
  • General cleaning and tidying
  • Maintaining customer records

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 06/03/2020

Possible start date: 17/03/2020

Skills required

  • Excellent communication skills
  • Excellent organisation skills
  • Excellent attention to detail

Qualifications required

A*-D/9-3 or equivalent in maths and English at GCSE desirable but not essential.

Candidate requirements

Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation.

Please note that if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early.

This apprenticeship is work based learning therefore most of the time you will be working at the employers address. Depending on your training you will only need to attend college in Nottingham for initial assessments, enrollment and a few other rare occasions.

Training provided

  • Customer Service Level 2 Standard
  • Please note as this is a Standard this will include an End Point Assessment
  • This apprenticeship is 1 day every other week at the college term time only 9am - 5pm with the other days based at the work place
  • Functional Skills English, maths and ICT Level 1 or 2 if required

Future progression

There is the potential of a full time position at the end of the apprenticeship.

Additional questions for candidates

During the application process you will be asked the following additional question(s) below. To prepare yourself, have a think about how you might answer them.

First question
What mode of transport will you use to get to work each day?

Second question
Can you identify any experience or training you have completed, relevant to the chosen apprenticeship?

Employer information

David James Estate Agents began trading in 1991 and over 26 years later remains a local, family-run, independent estate agent. We have worked hard to build a strong reputation in the Gedling Borough and every member of our team is committed to providing expert, local knowledge and high levels of customer service throughout the moving process.

Address details:

Plains Road

Map data is calculated from the available geolocation information.

Reference number VAC001596980
Working week Monday to Friday, 9am - 5pm

(40 hours per week)

Expected duration 15 months
Apprenticeship level Intermediate
Related course Customer Service Practitioner - Intermediate Apprenticeship (Level 2)
Salary £156.00 (Weekly)

Wage explained

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).