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Receptionist/​Administrative Assis­tant apprentice

Job description

The Bulwell Academy are seeking to appoint an Apprentice Receptionist/Admin Assistant to assist the Receptionist in providing a responsive and professional reception service to students, staff, parents, and visitors alike and to support our busy administration team.

Responsibilities and accountabilities

· To be the first point of contact for visitors to the Academy and offer a warm welcome to all.

· Ensure that telephone or email messages are responded to in a timely manner by all staff, referring

any customer complaints to the Administration Manager in the first instance.

· To be aware of all safeguarding expectations and reporting any concerns appropriately.

· Ensure the safety and security of the school at all times, making sure that the gates are closed at the

designated times, and entry to the premises are well controlled.

· Monitor via CCTV all gates and exit doors.

· Manage visitor signing in/out and convey Academy information as appropriate.

· Operate the main switchboard, screen calls and action messages in the most appropriate manner.

· Ensure that the franking machine remains fully operational, and deal with all aspects of external and internal post, i.e., sorting, distribution, collecting, franking and recording.

· Maintain a tidy and presentable reception area updating reception notice boards and visitor information stands as necessary.

· Maintain the Outlook calendar for meeting rooms, reporting irregularities to the Receptionist.

· Take receipt of deliveries and arrange for internal collection when appropriate.

· Assisting with various administrative tasks and duties, including using Microsoft Office and Academy student management systems to ensure the databases are always up to date.

· Support the Administration Team as required.

Other responsibilities

· To undertake as required other duties and responsibilities relevant to the job or the seniority of the post as directed by the Principal.

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 03/10/2022

Possible start date: 07/10/2022

Skills required

  • Customer care skills
  • Problem solving skills
  • Patience
  • Friendly

Qualifications required

  • GCSE or equivalent Maths and English A*-C/ 9-4 (Desired)

Training provided

Business Administrator Standard Level 3 - https://www.instituteforapprenticeships.org/apprenticeship-

standards/business-administrator-v1-0

Functional Skills level 1 / 2

Please click on the link above for more information regarding End Point Assessment.

Future progression

Potential opportunity for a permanent role within the company following successful completion of the

apprenticeship.

As an employee of the Creative Education Trust, you will benefit from a highly competitive career package

which includes:

• High quality professional development

• Regular training to develop your skills and knowledge

• A tailored induction programme to meet your needs and ongoing support from an experienced and skilled team

In addition to the opportunities for training and development, we also offer a competitive rewards and benefits

package, which includes access to:

• The Perkbox platform that brings employee benefits, discounts, wellbeing, and staff recognition

• Access to an Employee Assistance Scheme provided by Health Assured

• Bike2Work Scheme - where you can save up to 42% on the cost of bicycles and/or equipment

Employer information

The Bulwell Academy is an 11-18 academy serving families in and around the Bulwell area of Nottingham. We are part of the family of schools that make up the Creative Education Trust and are on an exciting journey to raise standards and ensure we do all that is needed to help the young people we serve, succeed; they deserve an exemplary education, and we’re committed to delivering it! Here at The Bulwell Academy, we ‘expect the best’ for and of every student and this is made possible through our knowledge-rich curriculum offer and excellent extra-curricular provision.

Address details:

Creative Education Trust – The Bulwell Academy
Squires Avenue
Nottingham
NG6 8HG

Map data is calculated from the available geolocation information.

Reference number VAC1000057724
Working week 37 hours + 30 mins unpaid lunch break Term Time Only + 2 weeks – 41 weeks Mon – Fri, 7:45am – 3:45pm
Total hours per week: 37
Expected duration 18 Months
Apprenticeship level Advanced
Related course Business Administrator - Advanced Apprenticeship (Level 3)
Salary £9,254.44 (Annually)

Wage explained

Appren­tices are paid for their nor­mal work­ing hours and train­ing that’s part of their appren­tice­ship (usu­al­ly one day per week).