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Leisure Team Member — Intermediate Apprenticeship Level 2)

Apprenticeship outline

If you’re keen to kick-start your career in the sport and leisure industry while earning a wage, this programme could be just what you’re looking for.

The role of the leisure team member is to support, enhance and deliver the day to day operations and services of a leisure/fitness facility. Working as part of a team, it is the responsibility of the leisure team member to undertake a range of operational duties such as assisting with the opening and closing of the facility, undertaking routine maintenance of equipment and maintaining the cleanliness and safety of the environment. Alongside these operational functions they ensure programmed activities and services are available for customers.

They act as a Lifeguard, Swimming Teacher, Gym Instructor and Group Activity Leader. In a typical working day they may perform all of these roles in one shift, for example: Open or close the facility, welcome customers, deliver a gym induction, run a group exercise session, teach a swimming lesson, clean the facility, walk the gym floor, prepare the sports hall for a sports activity (for example badminton) and deliver the session. At all times they offer excellent customer service as they are the first point of contact for customers, responsible for answering queries and dealing with straightforward complaints. They have excellent product knowledge and signpost customers to appropriate activities, achieving additional sales.

They maintain accurate records and promote activities using the facilities IT systems. Customers can be wide ranging, for example a four year old learning to swim, the teacher or parent supporting them, a gym user training to complete their next half marathon or an elderly person using the facility for their over 50’s social club. This means they need a sound understanding of individual and group needs, including an understanding of how to maintain a safe and inclusive working environment in keeping with health and safety, safeguarding and equalities legislation.

The role requires empathy, professionalism and an ability to work flexibly. The leisure team member reports to the duty manager and will typically cover a seven-day week on a rota basis resulting in shifts that may include weekends, early mornings, evenings and public holidays. Job titles include, recreation assistant, recreation supervisor, leisure attendant, leisure assistant, leisure professional.

Alongside their operational duties there are five key areas of work all leisure team members will cover; leisure and fitness operations, lifeguard duties, swimming teaching duties, gym instruction and leading group activities.

How to enrol onto this apprenticeship

You can register your interest in an Apprenticeship by emailing your CV to

Want to find out more first?

Call the Business Engagement Team on 0115 945 7260

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Study location Basford 664 Nuthall Road, Basford, Nottingham, NG8 6AQ

Day Release

Start date

You can start this Apprenticeship at any time of the year.


Leisure Team Member - Level 2 Standard


18 months

Level Level 2
Entry requirements
  • You will need to be employed for a minimum of 30 hours per week in a relevant job but we can assist you in finding a placement.
  • You will also need GCSEs at grades 9 – 3 (A* – D), including English Language and Maths – one of English Language or Maths must be grade 9 – 4 (A* – C). Functional Skills Level 1 can be used as equivalent to GCSE grade 3 (D) and Functional Skills Level 2 can be used as equivalent to GCSE grade 4 (C) or above. Apprentices without Level 1 English and maths will need to achieve this level prior to taking the end-point assessment.

Adults who are aged 19+ with appropriate industry experience but without the necessary qualifications are welcome to apply.

All applicants will be required to undertake an assessment in English and maths prior to enrolling.

All applicants should be a competent swimmer.

Teaching & assessment

You will be regularly assessed in the workplace and will produce an e-portfolio of evidence to show your understanding of the knowledge required. Assessments will include a combination of practical observations, verbal discussions, written assignments and case studies..


On completion you may secure a permanent position with your employer. If you wish to continue studying you will need good tutor and employer recommendations. It is possible to progress onto one of the following:

  • Level 3 sport courses
  • YMCA Level 3 Diploma in Personal Training
  • Advanced Apprenticeship
Additional information

In order to complete the whole apprenticeship, must you also complete and pass the following qualifications:

  • Level 2 Gym Instructor
  • Level 2 Pool Lifeguard
  • Level 2 Swimming Teacher
  • Level 3 First Aid

Please note: Only the Level 2 Gym Instructor qualification is funded in the apprenticeship. The other qualifications must be paid for by the employer.