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Award in Advice and Guidance or Information (Level 2) - Part-time


Course outline

The course is designed so that work already completed within your daily routine can be used to build evidence for the portfolio. During workshops, you will also be able to take back best practices and apply within your working environment.

The first component (unit) reinforces learners’ knowledge of principles underlying information, advice or guidance (IAG) with reference to equal opportunities issues and identification of the boundaries of the role and the potential referral agencies. It also enables learners to reflect on their role in IAG delivery and on the ways in which principles and values can be established and maintained in practice.

The second component (unit) provides learners with the opportunity to demonstrate their ability to undertake interviews effectively and reflect on their personal effectiveness through product evidence, observation and feedback. It also allows learners to set personal and professional development targets. All learners are required to build a portfolio of evidence that meets the standards for their qualification.

The two components include:

  • The distinctions between information, advice or guidance
  • Ways of meeting information, advice or guidance requirements
  • Boundaries of own role
  • The purpose of accurate record keeping
  • Interaction with clients
  • Importance of effective communication skills
  • The effect of one’s own values and beliefs
  • The importance of confidentiality and impartiality
  • Action plans for developing own interaction skills

Tutorial support is arranged at your own convenience to help with portfolio building.

How to enrol onto this course

It is no longer possible to enrol on this course, however, we may be running it again in the future.

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Course dates / times

Sorry, we currently do not have any course date information available for this course. Please check back soon for further updates.


Award in Advice and Guidance or Information (AIM Award Level 2)


1 year

Level Level 2
Entry requirements

You will need 5 GCSEs at grade 9-4 (A*-C), including English Language at grade 9-4 (A*-C) or Functional Skills at Level 2. Alternatively you will need a relevant Level 2 vocational qualification plus English Language at GCSE Grade 9-4 (A*-C).

You will need to provide evidence of occupational competence in the sector area. For example, you will need to be currently employed in an information, advice or guidance role working with clients/ customers on a one-to-one basis and supporting them through guidance and action planning where appropriate.


You’ll be assessed through a portfolio of evidence including observation of practice, written work and questioning.


You could progress to a career in customer service management, careers guidance management or counselling, or alternatively pursue further studies.

If you’re working in an advice and guidance role where you’re offering specialist advice, reporting to senior management, networking with associated services and managing, negotiating, training, evaluating and developing the service provision, this is the course for you.

Studying this course will enable you to improve the service you offer to your clients and partners and will also be a great platform on which to build your career in the sector. It’s a great opportunity to share ideas and examples of good practice with your fellow practitioners.

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