By studying our level 2 Information, Advice or Guidance (IAG) course, you will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques.
- Unit 1: Information, advice or guidance in practice
- In this unit, you will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help you to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.
- Unit 2: Developing interaction skills for information, advice or guidance
- Within this unit, you will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. You will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.
- Unit 3: Signposting and referral in information, advice or guidance
- In this unit, you will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.
- Unit 4: Information, advice or guidance in context
- Within this unit, you will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.
- Unit 5: Skills for advice providers
- This unit provides you with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf and support and action planning.
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You can start this course at any time.
Course code: C033648 / Q033649
Information, Advice or Guidance (NCFE Level 2 Certificate)
You will study at your own pace, but the course typically takes approximately 114 hours to complete.
There are no entry requirements for this course but you must be aged 19 or over.
Your assessment will be submitted online through the platform and you will receive feedback from a member of the team who will assess your work and provide thorough and supportive feedback.
You may complete this qualification in preparation to apply and work in this industry or to to enhance their understanding of their work environment. Alternatively, you may wish to progress in the subject to a higher level.
The tuition fee is funded in full* by the government, but you must submit information when you enrol to qualify. You can find out what information you need to submit here.
*If you are a 19-23 year old without a prior Level 2 qualification, this course will not be funded. Please contact the enquiries team to discuss all available options for you.
*Geographical restrictions may apply.