Read the latest information and advice on the Coronavirus (COVID-19), including how to report an absence from college — Latest information

Close

It looks like you have JavaScript turned off

Pretty much everything should work. But you may find some components look slightly off as a result. You can find out what JavaScript is here. If you don't have JavaScript turned off, or if something doesn't work that you think should do, please get in touch.

Information, Advice or Guidance (NCFE Level 2 Certificate) - Online Learning

Home3

Course outline

By studying our level 2 Information, Advice or Guidance (IAG) course, you will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques.

  • Unit 1: Information, advice or guidance in practice
    • In this unit, you will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help you to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.
  • Unit 2: Developing interaction skills for information, advice or guidance
    • Within this unit, you will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. You will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.
  • Unit 3: Signposting and referral in information, advice or guidance
    • In this unit, you will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.
  • Unit 4: Information, advice or guidance in context
    • Within this unit, you will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.
  • Unit 5: Skills for advice providers
    • This unit provides you with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf and support and action planning.

How to apply for this course

Hit the button to apply online!

Want to find out more first?

Get in touch by hitting the button below and filling out our enquiry form.

Download a guide Get in touch
Location Date / time Fees / reductions
Distance Learning

You can start this course at any time.

Tuition fee: £370.50

This course could be fully funded for you, subject to criteria. Please view our Financial Help section to see if you are eligible for fee remission.

Course code: C033648 / Q033649

Qualification

Information, Advice or Guidance (NCFE Level 2 Certificate)

Duration

You will study at your own pace, but the course typically takes approximately 114 hours to complete.

Level Level 2
Entry requirements

There are no entry requirements for this course.

Assessment

Your assessment will be submitted online through the platform and you will receive feedback from a member of the team who will assess your work and provide thorough and supportive feedback.

Progression

You may complete this qualification in preparation to apply and work in this industry or to to enhance their understanding of their work environment. Alternatively, you may wish to progress in the subject to a higher level.