Apprenticeship outline

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems.

The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Roles may include:

Help desk technician
First or second line support
IT infrastructure technician
Network support

How to apply for this apprenticeship

You can register your interest in an Apprenticeship by emailing your CV to business@nottinghamcollege.ac.uk.

Want to find out more first?

Call the Business Engagement Team on 0115 945 7260

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Study location	City Hub 111 Canal Street, Nottingham, NG1 7HB
Attendance	Day Release
Start date	You can start this Apprenticeship at any time of the year.
Standard	Infrastructure Technician - Level 3 Standard
Duration	12 - 15 months
Level	Level 3
Entry requirements	You will need to be employed for a minimum of 30 hours per week in a relevant job but we can assist you in finding a placement. You will also need 5 GCSEs at grades 9 – 4 (A* – C), including English Language and Maths – one of English Language or Maths must be grade 9 – 4 (A* – C). Functional Skills Level 1 can be used as equivalent to GCSE grade 3 (D) and Functional Skills Level 2 can be used as equivalent to GCSE grade 4 (C) or above. Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment. Adults who are aged 19+ with appropriate industry experience but without the necessary qualifications are welcome to apply. All applicants will be required to undertake an assessment in English, maths and ICT prior to enrolling.
Assessment	You will develop an electronic portfolio of evidence against the requirements of the qualification. Evidence can be generated by observation of your workplace, witness testimonies, case studies or personal accounts of events. Online tests may be used to confirm your knowledge and understanding as well as an End Point Assessment.
Additional information	This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.