An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems.
The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
Roles may include:
- Help desk technician
- First or second line support
- IT infrastructure technician
- Network support
|Study location||City Hub 111 Canal Street, Nottingham, NG1 7HB|
You can start this Apprenticeship at any time of the year.
Infrastructure Technician - Level 3 Standard
12 - 15 months
Adults who are aged 19+ with appropriate industry experience but without the necessary qualifications are welcome to apply.
All applicants will be required to undertake an assessment in English, maths and ICT prior to enrolling.
You will develop an electronic portfolio of evidence against the requirements of the qualification. Evidence can be generated by observation of your workplace, witness testimonies, case studies or personal accounts of events. Online tests may be used to confirm your knowledge and understanding as well as an End Point Assessment.
This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.