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Intro­duc­tion to Cus­tomer Ser­vice — Part-time

Course outline

If you want to understand what good and bad customer service is, what is your role in customer service and who your customers are, then this is the course for you.

You will learn to understanding how to communicate effectively, including the use of body language and understanding the importance of treating people with respect.

You will gain an awareness of:

  • What to do about queries/requests and problems that you may come across
  • How to exceed customer expectations
  • How to interact with customers and perform any customer service tasks

The course includes:

• Identifying some characteristics of effective customer service

• Reasons why it is important to offer good customer service

• Knowing how greet customers politely

• Responding appropriately to routine customer queries and requests

• Following instructions to complete routine customer service tasks

• Demonstrating what indicates good and bad customer service

How to apply for this course

Apply now and if you need to pay any course fees, or provide evidence if you wish to claim a fee reduction, we will contact you to let you know how to do this.

For help on completing the online application form, please see our useful apply online guide here.

Choose a course option below and press apply now.

Want to find out more first?

Get in touch by hitting the button below and filling out our enquiry form.

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Location Date / time Fees / reductions
Stoney Street
Nottingham
NG1 1NG

Start: Tuesday 3rd January 2023

End: Tuesday 7th February 2023

Time: 6:00pm - 8:30pm

Day: Tuesday

Tuition fee: £67.50

Tuition fees may be waived if you are in receipt of certain benefits or have a low income. Please see our Adult and Community Learning Courses page to see if you can claim a fee reduction.

Course code: C040448 / Q040449

Stoney Street
Nottingham
NG1 1NG

Start: Tuesday 18th April 2023

End: Tuesday 23rd May 2023

Time: 6:00pm - 8:30pm

Day: Tuesday

Tuition fee: £67.50

Tuition fees may be waived if you are in receipt of certain benefits or have a low income. Please see our Adult and Community Learning Courses page to see if you can claim a fee reduction.

Course code: C040451 / Q040452

Qualification

College Certificate

Level Entry Level
Entry requirements

There are no formal entry requirements but you must be aged 19+ and have a good standard of spoken and written English as you will be required tp complete a mandatory course workbook (Individual Learning Plan) each week, with the support of the course tutor.

Teaching & assessment

Tutors will give regular verbal and written feedback. You will be required to complete a short workbook and encouraged to set your own personal targets as part of this course.

Progression

The course tutor can discuss appropriate opportunities if you wish to further your learning in this subject area.

Information will be made available about other course opportunities at Nottingham College and you will have the opportunity to access external Careers Guidance to aid their next steps.