This course is perfect if you want to gain hands on skills to work in the field of IT support.
Examples of units you may study include:
- Customer Support Provision for the ICT Professional
- Networking principles
- Maintain ICT equipment and systems
- Principles of ICT systems and data security
- ICT systems and network management
- ICT repair centre procedure
- Creative Problem Solving
You will use a range of techniques to diagnose and repair computer systems and networks to meet an organisation’s needs.
As part of your studies one day a week you will be working with the work experience team to help gain placements over the course of your study. Initially this will be online as they work with you to find a placement linked to your studies. This will help build your skills, confidence and insights into the area of work as a future career. Alongside this you will build your CV and it will help towards your digital portfolio. This will help your next steps when applying to University or into industry.
111 Canal Street
Start: 6th September 2021
Course code: C026683 / Q026684
City & Guilds Level 3 Diploma in ICT Systems Support
Functional Skills Level 2 will be accepted as an equivalent to GCSE Grade 9-4/A*-C.
End of unit controlled assessments.
Choose to follow with progression to Level 4 Diploma in ICT, CompTIA A+, CISCO, Access to Computing or an Apprenticeship.
You can also choose employment in network installation and maintenance, IT helpdesk support and IT technician posts.
Students aged 16-18 don't have to pay tuition fees. If you are aged 19 or over, check out our Financial Help page for information on fees and funding!