Skip to main content

It looks like you have JavaScript turned off

Pretty much everything should work. But you may find some components look slightly off as a result. You can find out what JavaScript is here. If you don't have JavaScript turned off, or if something doesn't work that you think should do, please email hidden; JavaScript is required.

ICT Systems Support (Level 3) — Full-time

Course outline

This course is perfect if want to pursue a career in computer networking or in an IT hardware systems and support role within an ICT department in a wider organisation or data centre.

Units studies include:

  • Customer Support Provision for the ICT Professional
  • Principles of ICT Systems and Data Centre
  • Systems Architecture
  • Networking Principles
  • Maintain ICT Equipment and Systems
  • Install and Configure Server
  • Implementing and Maintaining Cloud Technologies and Infrastructure

    You will use a range of techniques to diagnose and repair computer systems and networks to meet an organisation’s needs.

    As part of your studies one day a week you will be working with the work experience team to help gain placements over the course of your study. Initially this will be online as they work with you to find a placement linked to your studies. This will help build your skills, confidence and insights into the area of work as a future career. Alongside this you will build your CV and it will help towards your digital portfolio. This will help your next steps when applying to University or into industry.

    Aged 19 or over?

    If you don't already hold a Level 3 qualification (equivalent to at least two A Levels, or a Level 3 vocational qualification), you can now study this course fully funded!

    The Government’s new Free Courses for Jobs programme has created new opportunities for adults, aged 19 and over, to access fully funded full-time learning.

    For more information, view our Free Courses for Jobs programme.

    If you are aged 16-18 without having achieved a Level 3 qualification, you will also be eligible for full funding.

    How to apply for this course

    Apply online to start in 2024/25.

    Want to find out more first?

    Get in touch by hitting the button below and filling out our enquiry form.

    Download a guide Browse careers Get in touch
    Location Date
    111 Canal Street
    NG1 7HB

    Start: Monday 2nd September 2024

    Course code: C026683 / Q026684


    City & Guilds Level 3 Diploma in ICT Systems Support


    1 year

    Level Level 3
    Entry requirements

    You'll need:

    • 5 GCSEs at Grade 9-4/A*-C, including English Language and Maths - both of these must be at Grade 9-4/A*-C; or
    • A relevant Level 2 vocational qualification plus English Language and Maths at GCSE Grade 9-4/A*-C

    Functional Skills Level 2 will be accepted as an equivalent to GCSE Grade 9-4/A*-C.

    Teaching & assessment

    End of unit controlled assessments.


    Choose to follow with progression to Level 4 Diploma in ICT, CompTIA A+, CISCO, Access to Computing or an Apprenticeship.

    You can also choose employment in network installation and maintenance, IT helpdesk support and IT technician posts.

    Additional information

    Students aged 16-18 don't have to pay tuition fees.

    If you are an EU/EEA or Swiss National, please visit our EU Settled Status scheme page for more information.

    Related courses