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ICT Systems Support (Level 3) - Part-time


Course outline

This course is perfect if you want to gain hands on skills to work in the field of IT support.

Examples of units you may study include:

  • Customer Support Provision for the ICT Professional
  • Networking principles
  • Maintain ICT equipment and systems
  • Principles of ICT systems and data security
  • ICT systems and network management
  • ICT repair centre procedure
  • Creative Problem Solving

You will use a range of techniques to diagnose and repair computer systems and networks to meet an organisation’s needs.

This course is studied both in the classroom and online. You will come in to our City Hub for one evening per week and undertake approximately six hours of self-study per week at home.

Please note you will have a one hour tutorial per week at 5.00pm immediately before the class starts.

How to apply for this course

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Location Date / time
111 Canal Street

Start: 07th June 2021
End: 07 March 2022

Time: 6:00 PM - 9:00 PM

Course code: C036474 / Q036475


City & Guilds Level 3 Diploma in ICT Systems Support


1 year

Level Level 3
Entry requirements

You'll need:

  • 5 GCSEs at Grade 9-4/A*-C, including English Language and Maths - both of these must be at Grade 9-4/A*-C; or
  • A relevant Level 2 vocational qualification plus English Language and Maths at GCSE Grade 9-4/A*-C

Functional Skills Level 2 will be accepted as an equivalent to GCSE Grade 9-4/A*-C.


End of unit controlled assessments.


Choose to follow with progression to Level 4 Diploma in ICT, CompTIA A+, CISCO, Access to Computing or an Apprenticeship.

You can also choose employment in network installation and maintenance, IT helpdesk support and IT technician posts.

Additional information

If you are aged 19-24 you will not have to pay any tuition fees.

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