Complaints procedure

Our Complaints Procedure

The Complaints Procedure is intended to enable learners, potential learners, employers, clients and the general public to bring matters of concern about their learning experience or any College service to the attention of the College. The procedure will enable investigation of those concerns with the aim of a satisfactory resolution. 

The College is committed to achieving high standards of service and this process welcomes your feedback to help us improve.

Further Education and General College Complaints

For all further education and general College complaints, please use the Complaints Policy 2017/18. The procedure for feedback is also outlined in the Getting it Right leaflet.

To understand the formal procedure in which complaints are dealt with and processed please see the Complaints Procedure Flowchart.

Anyone wishing to make a complaint can complete the complaints form, or contact the Complaints Team by letter c/o Clarendon or by email to

Other useful documents:

Commendation Form 2017/18
Complaint Form 2017/18
Complaints Policy (Easy Read Version)
Third Party Consent form 2017/18

Higher Education Complaints

Higher Education (HE) complaints should follow the Higher Education Complaints Policy. The procedure is also outlined in the Getting in Right Leaflet for Higher Education students.

To understand the formal procedure in which complaints are dealt with and processed please see the Higher Education Complaints Procedure Flowchart.

Other useful documents:

HE Early Resolution at Local Level Complaint form 2017/18
HE Formal Complaint form 2017/18
HE Complaint Review form 2017/18
Third Party Consent form 2017/18

Data Protection/Information Release

It is expected that students will assume responsibility for all communication with Nottingham College and for drawing attention to any problems or concerns. However, we are aware that parents/guardians or other individuals may on occasion contact Nottingham College if they have serious concerns.

Where a learner is aged 18 and over, Nottingham College will release information to a parent/ guardian/third party only with the express written consent of the learner and will on receipt of such consent communicate directly with the parent/guardian/third party acting on behalf of the student.

Further Info