Nottingham College knowledge base Beta

You can contact our IT Service Desk through the following methods:

• Call the helpdesk directly on 0115 912 5555

• Submit a ticket via the service desk

The service desk operating hours are Monday - Friday (8:00 am - 4:30 pm). This service is available to Nottingham College staff and current students for assistance with IT systems or your college Microsoft account.

When using the service desk, a ticket will be created and logged, and you'll be able to track the progress and status of your request. You will receive email notifications on any updates to your ticket.

The IT Service Desk can help with a variety of areas such as:

• Login issues with your Microsoft account

• Password reset requests.

• Outlook/email help/troubleshooting.

• New mailbox requests.

• Setting up multi-factor authentication.

• Support with a college device such as a college provided mobile phone or laptop.

• Software installation/troubleshooting.

• IT support while on a college campus.

• and more!

There are also various self-service options available on our apps and resources page for areas like password resets.

If you need immediate IT support or are unable to log into your Microsoft account, please call the service desk to speak to a member of the team to get your issue logged and triaged accordingly. 

If your request needs further escalation, this will be assigned to an IT technician or another member of the IT team for additional review.