Learner Hub account/login issues
If you cannot access your account, you can reset your password - this will send a password reset link to your registered email address. Check both your inbox and spam folders for this email.
The reset link is typically valid for 30 minutes. If it expires, you can request a new reset link to regain access.
Note: You should only use the link once to reset your password. If you try to use the same password reset link multiple times you will receive an error saying the link has expired. If this occurs, please make a new password reset link request.
If you do not have access to the email address you originally setup the account with or you do not receive the password reset email, you will need to speak to an adviser by calling 0115 9100 100 or via Live Chat to change the email address on your account.
If you are having issues to logging into your student.nottinghamcollege.ac.uk email address, this is a different account and requires following a different process, more details are available on our logging into your student account page.
- Article reference number: KA-01010
- Last updated: Saturday 1st August 2026 10:40 am
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