Troubleshooting multi-factor authentication issues
If you are having issues with your multi-factor authentication on your Nottingham College Microsoft account/Entra ID login or you have lost access to your previous device which has the Microsoft Authenticator setup, you will need to contact our IT Service Desk to reset this. Once this has been reset you can setup MFA on a new device.
You can contact our IT Service Desk on 0115 912 5555.
To help prevent being locked out in the future, when you can log in again, you can add a backup login method such as your mobile number :
Go to the Security Info section of your Nottingham College Microsoft account.
Use the “Add sign-method”.
Choose “alternative phone".
Add a mobile number as a backup for the future.
- Article reference number: KA-01021
- Last updated: Monday 27th July 2026 9:57 pm
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