Customer Service Parts Advisor Apprentice — Westbury

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.

What will I be doing? A dedicated pathway containing specialist training for Parts Advisor will run alongside the standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level.

You will cover:

• A Parts Advisor will have direct contact with customers, initially taking calls for parts required from both trade and retail customers and supporting the efficient effective supply of parts to the workshop

A qualified apprentice will be able to:

• Be a confident first and last point of contact with customers
• Take customer and workshop orders
• Communicate effectively with both customers and the vehicle technicians
• Manage customer complaints
• Offer advice and guidance for vehicle care, warranty retention and warranty claims
• Sales/advice for accessories and modifications
• Collate information for CSI
• As a Parts Advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts

Once the apprenticeship is complete they will be able to:

• Take orders from customers both face to face and over the phone
• Maintain an ordered stock room and find parts from stock
• Raise invoices
• Liaise with other members of staff