If you’re looking to build on your existing skills, working in a garage or dealership in retail or customer service, this programme will give you the advanced customer service and technical knowledge you need.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems.
As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service.
Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.
This could be in many types of environment including contact centres, retail, web-chat, service industry or any customer service point.
|Study location||Ruddington Ruddington Fields Business Park, Ruddington, Nottingham, NG11 6JZ|
Block or Day Release
You can start this Apprenticeship at any time of the year.
Customer Service Specialist - Level 3 Standard
A minimum of 18 months to complete depending on experience.
Adults who are aged 19+ with appropriate industry experience but without the necessary qualifications are welcome to apply.
All applicants will be required to undertake an assessment in English and maths prior to enrolling.
|Teaching & assessment||
For each module you will need to complete coursework, written assignments, practical assessments, online tests and work-based observations.
A Higher Apprenticeship or specialist training to further improve your knowledge and skills.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management.