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Automotive Customer Service Specialist - Advanced Apprenticeship (Level 3)

Automotive Desk

Apprenticeship outline

If you’re looking to build on your existing skills, working in a garage or dealership in retail or customer service, this programme will give you the advanced customer service and technical knowledge you need.

The programme covers the technical and practical needs for today’s motor vehicle retail customer service industry.

You’ll cover:

  • Understanding customer service within the automotive industry
  • Organise the promotion of services/products to customers in the automotive industry
  • Improve customer service delivery within the automotive industry
  • Use dealer management systems (DMS) relevant to the automotive industry
  • Plan, organise and control customer service operations in the automotive industry
  • Monitor and resolve customer service problems in the automotive industry
  • Promote continuous improvement in customer service within the automotive industry
  • Health and safety

How to apply for this apprenticeship

You can register your interest in an Apprenticeship by emailing your CV to

Want to find out more first?

Call the Business Engagement Team on 0115 945 7260

Download a guide Get in touch
Study location Ruddington Ruddington Fields Business Park, Ruddington, Nottingham, NG11 6JZ

Block or Day Release

Start date

You can start this Apprenticeship at any time of the year.


Customer Service - Customer Service Specialist - Level 3


12-18 months

Level Level 3
Entry requirements
  • You will need to be employed for a minimum of 30 hours per week in a relevant job but we can assist you in finding a placement
  • You will also need 4 GCSEs at grades A* to C/9 to 4 or equivalent including English Language and Maths and a relevant Level 2 qualification. Some employers may require additional qualifications depending on the role

Adults who are aged 19+ with appropriate industry experience but without the necessary qualifications are welcome to apply.

All applicants will be required to undertake an assessment in English and maths prior to enrolling.


For each module you will need to complete coursework, written assignments, practical assessments, online tests and work-based observations.


A Higher Apprenticeship or specialist training to further improve your knowledge and skills.

Additional information
  • Higher apprenticeship or specialist training to further improve your knowledge and skills
  • Career in the motor vehicle retail customer service industry

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