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Internal review

Section 12 of the Section 45 Code of Practice of the Freedom of Information Act (FOI) places a duty on public authorities to put a complaints process in place to ensure that applicants are able to ask the public authority for an internal review if they are not content with the public authorities decision on the release of information. This provides a first review stage for the applicants.

Applicants may be unhappy with the treatment they have received if:

1. Their application was not dealt with within 20 working days.
2. They did not receive all of the information requested.
3. They feel that exemptions have been wrongly applied.
4. They feel that a fee has been wrongly charged.