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Apprentice Partnership Co-Ordinator

Job description

You will be the first person they speak to from the clinic, and you will be responsible for giving them the information that allows them to make the decision that they have made the right choice in choosing us as their provider. The successful applicant will be expected to provide administrative duties to assist clients with all their enquiries.

Outcome Expected

To grow the clinics' revenue in 2 ways.

Firstly and primarily, the candidate who fills the position will be expected to implement our Marketing Plan and carry out our Follow-up system with potential clients considering trusting us with their health. This latter Follow-up system will primarily include speaking to sceptical potential clients on the phone and assisting them in overcoming this scepticism.

Tasks That Need to Be Performed

● Be able to hold lengthy conversations with potential Clients on the phone or SMS, assisting them in overcoming all of the barriers to proceeding with booking an appointment in a committed frame of mind.

● Be thorough and persistent in the follow-up of leads to ensure that potential Clients convert to a plan of care.

● Be thorough in the reactivation of past Clients, including drop-offs.

● Handle price objections.

● Ensuring that patients who request appointments are scheduled correctly.

● Provide a wow experience to Clients, ensuring they look forward to returning and want to tell their friends and family about it.

● Organise both clinicians’ schedules and recommended treatment plans to maximise efficiency and revenue for the clinic.

● Communicate with clients before, during, and after their treatment plan to ensure they are fully satisfied with all aspects of their care.

● Communicate the value of our services on the phone and be able to explain how what we do is worth the cost.

● Ensure that all invoices are raised correctly, and payments received and recorded following best practice.

● Actively develop and record the systems you utilise in your tasks to ensure continuity when these tasks are performed by another member of the team.

● Completion of routine admin tasks as requested.

Measurable Outcomes

Conversion of Leads over all of 65% minimum
Conversion from incoming warm enquiries of greater than 90%
Rescheduling of 80% + of potential drop-offs within 30 days
Utilization rate of the clinic as a whole is 80%+
Completion of daily tasks on time in an efficient manner

Our Core Values.

Our Core Values are the values that the company always wants to deliver.

● Person First...Patient Second

● Respect Everyone

● Be Memorable

● We Always Want to Be The Best We Can Be

Our Purpose Statement

“To help people live their best lives by keeping them Active and Mobile in a holistic way that recognises them as a person first, and a patient second.”

This “Purpose Statement” and “Core Values” are the company's and, by extension, anyone working for the company's public declaration of why and how we do what we do.

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 02/07/2024

Possible start date: 01/08/2024

Employer information

We Fix Feet Limited - www.wefixfeet.co.uk is a medium-sized clinic based in Ilkeston, Derbyshire, and Beeston, Nottinghamshire. Founded in 2017, we have grown rapidly over the past few years and intend to keep doing so. We have done so due to our incredible team and culture of fostering a positive work environment that ensures our clients reach their goals and our staff continually develop themselves professionally and personally.

Address details:

WE FIX FEET LIMITED
94 Bath Street
Ilkeston
DE7 8FE

Map data is calculated from the available geolocation information.

Reference number VAC1000248334
Working week Monday – Friday
9 am – 5 pm with a 30 min lunch Unpaid
Total hours per week: 37
Expected duration 15 Months
Apprenticeship level Intermediate
Related course Customer Service Practitioner - Intermediate Apprenticeship (Level 2)
Salary £12,313.60 (Annually)

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).