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Customer Service (Intermediate Apprenticeship Level 2)

Business Admin03

Apprenticeship outline

This Apprenticeship teaches you the skills to provide excellent Customer Service and can be applied to hundreds of job roles across many different sectors. Most Customer Service apprentices work in retail, finance, call centres, hospitality or sport and recreation.

You will be dealing with customers face-to-face, in writing and by telephone. You will be resolving customer problems and improving customer relations, promoting the products and services of your employer, collecting customer feedback and making recommendations for improvements.

The course contains mandatory and optional units which are selected based on your job role.

How to apply for this apprenticeship

You can register your interest in an Apprenticeship below.

Want to find out more first?

Call the Business Engagement Team on 0115 945 7260

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Location Attendance Start date


Maid Marian Way


Day Release

Start date:

Please contact the business team for details of start dates.


Apprenticeship in Customer Service


12 months

Entry requirements

You will need to be employed for a minimum of 30 hours per week in a relevant job but we can assist you in finding a placement.

You will also need GCSEs at grades A*-D or equivalent in English and Maths, however some employers may require additional qualifications depending on the role.

Adults who are aged 19+ with appropriate industry experience but without the necessary qualifications are welcome to apply. All applicants will be required to undertake an assessment in English and maths prior to enrolling.

Teaching & assessment

You will develop an electronic portfolio of evidence against the requirements of the qualification. Evidence can be generated by observation of your workplace, witness testimonies, case studies or personal accounts of events. Online tests will be used to confirm your knowledge and understanding.


Qualification progression opportunities include:

  • Level 3 Advanced Apprenticeship in Customer Service
  • Administration
  • Enterprise

You will be able to progress into a range of Customer Service roles in various sectors.

Additional information

A significant amount of the job training is undertaken in the workplace. As a Customer Service apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way.

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