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Warehouse, Sales & Customer Service Apprentice

Job description

We are a family owned SME based in Hucknall. We sell machine embroidery threads & accessories all across the UK to commercial, trade customers. A position has become available to work within our sales & warehouse.

We are a family owned SME based in Hucknall. We sell machine embroidery threads & many different accessories all across the UK & Ireland to trade resellers & also direct to the embroidery customer. The position available is working in our sales & warehouse.
Day to day duties include.

Liaises with customer for sales & compiling of orders. Help control warehouse inventory by coordinating movement of products from suppliers through warehousing to shipping out to the customer.


· Answering the telephone, take orders & enquiries from customer.

· Help develop new sales through online website (currently in working progress) & through our CRM software.

· Prepares orders by processing customer orders from email or telephone; pulling materials; packing boxes; placing orders in delivery area.

· Documents actions by completing forms, reports, logs, and records; maintaining databases, (using Profit+ software – training given).

· Updates job knowledge by participating in educational opportunities when required.

· Operation of basic textile machinery for small run production, in house training given.

· Operation of forklift truck and warehouse machinery, training given.

· Learning product details & in turn help with customer care/support.

· Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.

· Liaise with suppliers for product supply & planning.

How to apply for this vacancy

You can apply for this vacancy through the National Apprenticeship Service. If you require any assistance with applying for this vacancy please contact us on 0115 945 7260 or email the apprenticeship team.

Application deadline: 22/04/2024

Possible start date: 06/05/2024

Employer information

T C Threads is a company specialising in the supply of Machine Embroidery threads from Ackermann in Germany together with all the accessories that an embroiderer will ever need.

Address details:

NG15 7JR

Map data is calculated from the available geolocation information.

Reference number VAC1000235755
Working week Monday – Thurs
8:30am – 5pm
Friday 8:30am-2pm
with a 30 min lunch
Total hours per week: 40
Expected duration 15 Months
Apprenticeship level Intermediate
Related course Customer Service Practitioner - Intermediate Apprenticeship (Level 2)
Salary £13,312.00 (Annually)

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).