Warehouse, Sales & Customer Service Apprentice

We are a family owned SME based in Hucknall. We sell machine embroidery threads & many different accessories all across the UK & Ireland to trade resellers & also direct to the embroidery customer. The position available is working in our sales & warehouse.
Day to day duties include.

Liaises with customer for sales & compiling of orders. Help control warehouse inventory by coordinating movement of products from suppliers through warehousing to shipping out to the customer.

Duties:

· Answering the telephone, take orders & enquiries from customer.

· Help develop new sales through online website (currently in working progress) & through our CRM software.

· Prepares orders by processing customer orders from email or telephone; pulling materials; packing boxes; placing orders in delivery area.

· Documents actions by completing forms, reports, logs, and records; maintaining databases, (using Profit+ software – training given).

· Updates job knowledge by participating in educational opportunities when required.

· Operation of basic textile machinery for small run production, in house training given.

· Operation of forklift truck and warehouse machinery, training given.

· Learning product details & in turn help with customer care/support.

· Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.

· Liaise with suppliers for product supply & planning.