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Refunds

Refunds will only be issued in the following circumstances:

  • If the College cancels your course 
  • If you have been overcharged 

Full and part-time fully-funded programme:

  • The College will consider exceptional circumstances where a learner may receive a pro-rata refund 
  • The learner should apply in writing and provide supporting evidence 

Full cost hobby and leisure and community provision

The college will consider exceptional circumstances where a learner may receive a pro-rata refund. The learner should apply in writing and provide supporting evidence. 

Full cost/​commercial recovery

Refunds are only likely to be agreed where courses do not meet sufficient numbers in order to be economically viable. 

Important information

When a refund has been issued, you are responsible for cancelling any outstanding direct debit payments with your bank. 

Refunds will be issued by:

- Cheque/​BACs within 12 working days. — Debit card/​credit card within 7 working days. 

The above are subject to the relevant department receiving notification of the cancelled class or refund request. 

Further information may be obtained:

  • By phone – call 0115 9 100 100 
  • In person – at any Student Services reception