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Refunds

Refunds will only be issued in the following circumstances:

  • If the College cancels your course
  • If you have been overcharged

Full and part-time fully-funded programme:

  • The College will consider exceptional circumstances where a learner may receive a pro-rata refund
  • The learner should apply in writing and provide supporting evidence

Full cost hobby and leisure and community provision

The college will consider exceptional circumstances where a learner may receive a pro-rata refund. The learner should apply in writing and provide supporting evidence.

Full cost/commercial recovery

Refunds are only likely to be agreed where courses do not meet sufficient numbers in order to be economically viable.

Important information

When a refund has been issued, you are responsible for cancelling any outstanding direct debit payments with your bank.

Refunds will be issued by:

- Cheque/BACs within 12 working days. - Debit card/credit card within 7 working days.

The above are subject to the relevant department receiving notification of the cancelled class or refund request.

Further information may be obtained:

  • By phone – call 0115 9 100 100
  • In person – at any Student Services reception
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